Chevin Country Park Hotel & Spa

Comentarios destacados

• calmtea

  28 octubre 2020
  Afternoon tea

  We booked for afternoon tea for two. The menu sounded ideal; a selection of sandwiches and cakes including chocolate mousse, shortbread biscuit and carrot cake. Disappointing didnt even cover how we felt when the grey cheap bread was placed in front of us along with what could only be described as supermarket bargain cakes: squares of lemon cake, soggy Victoria sponge and a chocolate brownie, along with scones that had clearly just been lifted out of the freezer. The waiter disappeared very quickly and when we eventually found someone to take our money they hadnt a clue what we had ordered and undercharged. Being honest I paid the correct amount but it wasnt worth half of what we paid. Never again.

  

• Explorer34038548716

  29 octubre 2020
  Very very very disappointing - Stay well clear!

  Far too many things to find wrong with this place and repeating what other reviewers have stated will not make it any better. I have been designing, building and working in and on hotels throughout the world for many years and this particular establishment is a prime example of how not to run one! The same faults and organisational problems are recurring on many reviews so take heed and do not book in haste as your lowest expectations will be manifestly reached. Like others, we booked for three nights and could not stay beyond one and that because of the delay created in them finding us an alternative upgraded room/lodge, which left us with no time, late at night, to find another hotel. The same complaint scenario can be seen over many revues to the extent that the repeated excuses given to unsuspecting clients and visitors is well practiced - and almost believable! The marketing photography does not reflect the true identity of the establishment and the services offered are a sham. From the two rooms we viewed the same poor standard is prominent. Chevron Country Park is tired, well-worn beyond its days, shabby, poorly managed and, depending, it would appear on unsuspecting and young inexperienced clientele for its income. Beware and do not rush into choosing this place - no matter how much you feel the need to get away for a break.

  

• jasonWhitleyBay

  30 octubre 2020
  Brilliant location rubbish staff

  Im not going to repeat everything that has been said as its not changed. The location is lovely or could be. We stayed in the Nidderdale very big cabin in the woods lovely but no hooks to hang wet jackets store muddy boots as it rained all week, why doesnt anyone check that plates cutlery scissors knives are there, easy things. The management must be terrible as the staff are shocking no customer service from the girls on reception bar staff to the restaurant. I asked for a nice walk with 2 young children and dog and was told to walk along the road to a car park then turn right, are you stupid!!! Lewis Hamilton was driving past at 90mph in the rain. We found at the corner of the hotel car park a trail which in the grounds ran parallel with the road to Chevin forest easy no roads. When on London tube I was told not to smile or speak to anyone or I would get stabbed or arrested . Well its the same here no craic manners humour.......,customer service nil Why am I only allowed to use the pool area early morning or 4.45 pm onwards because people are going to the spa sorry but Im paying £700 for 3 nights get stuffed. Then again hot tubs out of order as the ph is wrong which I totally understand well done josh the only person who explained to people the reason, with the current staff josh will be manager within the week, hes only been there a month. This place could be excellent but it wont with the current staff and you cant blame Covid-19 as the symptoms are not that you turn stupid.

  

• littlerice602

  31 octubre 2020
  Enjoyed it

  For the price your paying I think this place is pretty decent. We stayed in a log cabin which was really cosy and the spa facilities were enjoyable. I understand that the place need touch up but prices were reasonable so cant complain.

  

• CarrieAnneP1

  03 noviembre 2020
  Spa break

  Absolutely fantastic! Me and my mum have had this booked for a few months thankfully a few days before we are due to go back in lockdown. Best decision we both have had a lovely time beautiful view outside, so many squirrels. Very peaceful, staff are extremely friendly and helpful. We both had two spa treatments absolutely lush and the food just incredibly cannot thank them enough. The Picture does not do it justice.