Chateau Yering Historic House

Comentarios destacados

• W1797ILjackied

  05 diciembre 2020
  COVID not an excuse for poor service

  Made the decision to visit Yarra Valley for a couple of days. To say I was disappointed would be an understatement of this hotel. From the rude and worst check in experience I have ever had to the failure to make arrangements previously agreed upon. Everyone needs to make adjustments for COVID but this does not mean basic customer service should be disregarded. The hotel is very charming but would simply never return due to the attitude of 2 of the staff. Lots of other options in the area which I would recommend you check out instead.

  

• cochranave

  06 enero 2021
  Sadly gone downhill

  This was such a beautiful place to stay but now it seems like neither owners or staff care. This is not a hotel anymore - no restaurant for dinner, no bar, staff who are very pleasant but not what you would expect of a hotel. The exception was the breakfast & breakfast staff. Sadly wont be returning.

  

• clairedH3383MM

  04 febrero 2021
  Disappointed

  Came for a High Tea. Was served what tasted like stale bread and scones were not edible. I tried to email to discuss rather than leave a negative review but they didnt even care to reply. So disappointed, have been here previously and used to be great service and delicious food, not anymore.

  

• Thomas3724

  18 febrero 2021
  Worst service in Victoria

  The worst customer service Ive experienced in Melbourne. The arrogance and lack of care for customers was insulting. Tired Hotel which may have once been something. Ownership and management have no direction through a tough period and would prefer to just rely on being a name. To be kicked out of a hotel during rule changes during the pandemic which didnt align with DHHS to suit their own laziness Is terrible. Wouldnt step foot in this place again. Still waiting for a refund a week later as well...

  

• ronnyt2013

  21 febrero 2021
  Wonderful experience

  Birthday weekend away in the Yarra Valley saw us booked into this lovely establishment thanks to our daughter. The room was large, period decorated and the bed comfortable. Shower was fabulous and everything smelt clean. Location perfect for Healesville , Wineries etc. Breakfast was hot and plentiful, though yoghurt was on offer. Love to go back for a special occasion.