Chateau de Chine Hotel Xinzhuang

Comentarios destacados

• Diana C

  07 noviembre 2019
  4 star by rating criteria with 1 star service

  4 star hotel with 1 star service. I honestly had better service at La Quinta and comfort inn. This really is a pretty hotel with nice things cramped in a tiny space. I understand that many weddings occur here. With that being said, nothing really prepared me for the awful service. I arrived 11/6 at 1pm after a long workweek, a long flight and layover wanting to rest for a little before heading to the hospital to visit my sick Grandmo. I was told: no room switch (for 1 bed instead of 2), no early check-in, no way to add breakfast to room charge. The front desk did not even check on the computer when she told me this. I ended up staying at the hospital for 4 more hours before ever seeing any comfort. After passing out at the hotel that night I woke up dreading to spend 7 more nights there so I checked out the very next morning. When I exited the hotel lobby, there was a taxi waiting in front which there are loads of taxi all over the road. I attempted to utilize that taxi but the front door person even said no. In all honesty, I feel bad for the hotel staff. They all seem very young and very stressed while running their heads off. It really makes me wonder if they are very understaffed or has high turnover of staff because they dont seem to be organized with all the paperwork and check-ins. Nonetheless, I ended up heading back to Taipei proper and getting a business hotel for the remainder of my trip. Kudos to Hotels.com staff for helping me get a refund. Even though I am willing to risk that money not to be treated this way. Advice: if you are on vacation and have loads of patience, this is not a bad option even though convenience store isnt very close. Hotels in Taipei proper are honestly much more convenient and knows what good service is.

  

• JamesJacques

  10 diciembre 2019
  Very friendly and helpful staff

  I was most impressed by the check-in service and was pleasantly surprised the staff at guest reception still recognized me. Overall, the friendly and helpful service by Sandy and colleagues, particularly their attention to detail and taking the initiative to offer their assistance whenever required, made my stay in Xinzhuang a very pleasant experience.

  

• premprer

  04 enero 2020
  MR.PREMPREE RUMPHOEIPHONG (

  I spent a night between 20/1/2-20/1/3 at Chateau de Chine Xinzhuang Hotel () and the service I received during my stay at the hotel especially from concierge employee named Scott () was truly exceptional

  

• pulmbubble

  27 mayo 2020
  Amazing luxury hotel with great price

  The front desk service was quick and friendly. The hotel room has nice deco. The amenities was nice. They provide free valet parking. The bathroom was comfortable size with great decoration. They have free sauna which was great to relax. Most important if all, the room price was great.

  

• pam7889

  20 noviembre 2020
  Not bad

  Room is clean. Service is good. Not bad for the price, pretty cozy but cant book a room through phone in the evening is quite inconvenient. If you leave a review on TripAdvisor you can park your car for free.