Charlton House

Comentarios destacados

• Mick_Stovin

  24 diciembre 2020
  Consistently Excellent

  Stayed again on business and as per normal I cant fault this place , the food in the restaurant was absolutely fantastic , the staff cant do enough for you and the hygiene standards are superb. Rooms are always clean and tidy. Well done Charlton House and look forward to seeing you in 2021

  

• lewis_plant

  25 diciembre 2020
  Exceeded our expectations!

  This hotel exceeded my expectations. We paid a little extra for the room upgrade, which was so worth it. Stunning four poster bed with freestanding bath pride of place in the centre of the room. Lovely furniture, and a large bathroom/shower. The restaurant was excellent, and worthy of its awards. Breakfast was fab, went to every effort to provide whatever we wanted. Spa was the perfect size. Not too big, felt like an extension of our home. The treatments were professional and enjoyable, and worth the cost. Good staff and a lovely building.

  

• chrisamber82

  27 diciembre 2020
  Familiar environment - comfortable stay

  We are familiar with Charlton having stayed a few times and know wha for expect. Overall it is a lovely hotel with a nice Spa that has recently been refreshed. However the hotel itself needs renovation in places, such as the main bar area (flaking paint) and some of the rooms. Room 18 - Coach House is a lovely space but it smells of damp and you can see evidence of it. Over two years have passed since we last saw this space and it is still just as bad. Some lights do not work, broken blinds, and broken shelf in bathroom. The breakfast is good but evening dinner could be better, food is not very good. The hotel could do with investing in some new higher quality Christmas decorations too.

  

• Explorer756104

  30 diciembre 2020
  Fantastic stay

  We came to this hotel on a 'deal' which made the stay fantastic value. We had a lovely room and a bottle of prosecco on ice waiting for us. We had a very nice massage at the Spa and later went for a swim in the pool which was lovely and warm and also had an adjoining outdoor one which was also warm and a jacuzzi a bit further away which was also very good. The evening meal was very good - staff very attentive and the food presented well and tasted very nice. Breakfast the next morning was very good too, excellent service and very nice breakfast. Would - and will definitely stay again.

  

• AngelaMcI222

  21 enero 2021
  Abysmal customer service

  At the beginning of December, I booked and paid the full cost of a 3 day Christmas break including all Christmas and Boxing Day catering, for three adults at Charlton House. Unfortunately due to the Government's sudden T4 lockdown I was forced to cancel on December 21. But almost 5 weeks later my monies have still not been refunded, and no response to calls, emails, customer enquiries. I expected a better level of customer care than this from Bannatyne hotels. All the other companies forced to return funds to me for the same reason did so before Christmas. This is very poor.