Charleston Marriott

Comentarios destacados

• caswimmer

  13 julio 2007
  Detestamos salir del Marriott

  Hotel excelente. Definitivamente valió la pena pagar mas por el vestíbulo del conserje. Muy orientado a la buena salud y el buen estado físico. Las habitaciones eran un poco chicas pero muy cómodas. El Aqua Lounge todavía no estaba abierto: Estaban haciendo unos arreglos menores. Fuimos compensados ampliamente por cualquier inconveniente menor que podríamos haber experimentado. Sin duda volveremos.

  

• mssleo

  30 junio 2007
  Marriott tiene un diamante en bruto

  Este hotel ha pasado por una renovación a fondo. Es básicamente un hotel nuevo. Color elaborado, hermosa decoración, restaurante maravilloso con un magnífico ejemplo de sabor de Charleston. El Courtyard es increíble. Todos, comenzando desde la recepción, eran súper acogedores y lleno de personalidad, y el personal del restaurante era agradable y dispuesto. La habitación era hermosa y llena de luz. Adoré el hotel en todo momento. Este será mi lugar de escapada número uno sea por negocios o placer.

  

• japons1980

  23 diciembre 2015
  Confortable y lujoso

  La habitación era amplia y decorada con gusto y muebles de calidad. La cama muy confortable y las instalaciones de nivel superior al estandard. El wifi impresionante, el mejor que he disfrutado en hoteles. El servicio de primera y el edificio anorme y bien decorado. Por poner un pero, la habitación no incluía el desayuno. En líneas generales fue una estancia satisfactoria.

  

• BuckandNina

  27 febrero 2021
  Mr. and Mrs. Disappointed

  We have stayed at this hotel at least 10 times pre-COVID, so we know what to expect. Even with COVID in place, this was a disappointment. First the good news: The hotel public areas and grounds were very well maintained and clean. The parking lot is usually packed (self park $8/day) but many many spots were plentiful. There was no valet parking nor bellhops available. Our room, once we got to it, was clean with the exception of the windows (see attached picture - ugh). There were more than enough towels etc. and they and the bedding were of excellent quality. We slept like babies! Now the disappointments: We did our homework and called ahead to make sure the dining room was open for breakfast and we were assured that breakfast was available 7 days/week. Great! But that was not the case. The "dining room" consisted of either eating on a stool in the bar, or at a lounge table. The "menu" was minimal to say the least. Because of our Bonvoy Status (Titanium for life) we were given coupons for 2 free breakfasts each day. We did not expect them to be grab-and-go, packed in cardboard boxes with plastic cutlery. The "All American Breakfast" was priced at $12.95 each and if we had to pay that plus the price of 2 coffees ($2.99/each minimum) we would have spent over $30. What we got were 2 eggs, turkey sausage (no real sausage available) and "breakfast potatoes" that were right out of a freezer bag. No taste what so ever. I can hontestly say McDonalds provides a better breakfast in all aspects. A few packs of ketchup was thrown in the bottom of the bag. There was no toast, biscuits, muffins - no bread of any kind. Again, refer to our picture. Not very appetizing, right? Next to the check-in experience. We were notified on the Bonvoy APP that our room was ready early. We were delighted. There was only one front-desk person working and she promptly gave us our key. We asked, casually, if that was an upgrade. She replied (surprised look on her face) "no". We then asked if we could at least have a room with a balcony. Again, another surprise! On our reservation folio, we asked in advance for an upgrade to a balcony room (again, Titanium Status) and we assumed that upgrade would be automatic, due to the fact that the occupancy was almost nil. We went through the new card key process and went up to the room. Then we both remembered that there was no "welcome amenity" offered (again, automatic for Titanium). Back down to the front desk and another surprised look on the clerk's face. Back up to the room only to discover that none of our keys worked - we were locked out. I called the front desk from my cell phone and was immediately connected to "Marriott Global Services", where I explained my situation -- that we were standing in the hall. The Marriott Rep was so kind and couldn't figure out why the front desk would automatically connect our call to them. Another call to the front desk and Ms. Surprised Look explained that she couldn't have a new set of keys sent up because she was alone and couldn't leave the front desk. So, yet another trip down the elevator to the front desk to retrieve our newest set of keys. After at least an hour of hassles, we finally unpacked and tried to relax. We thought we would take the Marriott Shuttle Bus over to the historic district for dinner. (It says that it is offered, on the Marriott Web Site for this hotel). Again, wrong. The bus is there but the drivers are not. No shuttle bus available. Another disappoinment. Again, COVID was the excuse. One excellent employee was Sharron in the breakfast area of the coffee shop/bar breakfast area. She was single handedly making coffees, taking orders, running back to the kitchen, cleaning up -- working her butt off and always cheerful. She could really have used some extra help in this clumsy attempt to present a "Marriott" restaurant quality breakfast experience. It was not her fault, and again COVID was the excuse. Keep in mind the North Charleston Marriott offers a full menu at their onsite restaurant and the room rates are cheaper. That's another story. It would have been nice have had our reservation correct and have the check-in go smoothly, since there was no one checking in/out but us. It should not have taken over an hour. We thought we did out homework prior to the trip, but evidently not. Plan wisely. No nice relaxing breakfast, no upgrade, no welcome amenity, no shuttle bus, no recognition of status.

  

• 373mzh

  06 marzo 2021
  Hubby Birthday

  My stay and customer service experience was exceptional!!! Janel Smith, the front desk clerk was amazing. My husband thought we left our toothpaste home and went to the concession store to purchase a tube. To his dismay it cost $7. Ms. Smith kindly offered my husband a toothbrush kit (with toothpaste) to help us until we went a store nearby. Luckily, we found the toothpaste in my toiletry bag I left in the vehicle. I also asked could we change rooms to a room on a higher floor and without hesitation she changed our room. Thus may not seem like a great deal to some but when someone goes that extra mile to make my day easier and careful, I notice and I appreciate it greatly. Thank you Ms. Janel Smith, because of you I am glad that I am Marriott Rewards Member!!! And I will visit your beautiful city again in the summer.