Cervus

Comentarios destacados

• Hazu64

  06 enero 2019
  When Leadership does not set the footprint and standard of hospitality

  We lived in a very small and old furnished junior suite, where the price - performance ratio is completely wrong. We got the feeling, that the management does not know what hospitality means - so the personnel could not do it better and even felt lost in space. With some little changes, their could be achieved a lot...because the house is placed fantastic. A) There is a minibar: 2 bottles of water! Never seen in my life! B) There is a plastic curtain in the shower - just unhygienic C) There are plastic chairs in the Sauna - what a tastelessly situation and uncomfortable D) The room was no enough heated - economizing money? E) The staff felt lost in space and the young lady at the reception seemed to be overcharged during breakfast F) Breakfast: bread is partly convenient food - what a shame for that price and the staff not able to maintain the buffet G) When we arrived we were asked for the credit card but nobody offered us a glass of water.... H) We wanted to leave earlier but the young lady at the reception was talking about principles during year end due to the heavy booking situation - we checked on booking.com and at least 3 rooms were open! money oriented instead of costumer oriented - and customers are not stupid! I) The chef moved around, but did not feel necessary to present himself - what a bad role model! J) When we left, nobody asked us, how we felt - I guess they do not want to know... We recommend not to book until changes have happened!

  

• ifwegetbackthere

  07 febrero 2020
  Awesome spot

  First time to St Moritz, I dont recall how we selected Hotel Cervus but we pulled one out the bag. A little way out of the town centre but the bus system easily took care anything more than a short walk. On arrival we were treated by Simone, awesome girl, great help. Recommend things to see and the best way to get around and value for money eats. Breakfast is included in the room rate and was all we needed, not huge but quality. Apparently there was confusion with our booking (our travel agent?) so we received complimentary pass up the mountain. Awesome spot, especially when its -12, blue shy and not a breath of wind. Also helped there was no crowd. All thanks to Simone.

  

• Europeanskier

  09 febrero 2020
  Apartment style accommodation near lift

  This accommodation is not a typical hotel. It is mirrors an apartment offering with some 28 rooms. Suite was clean, very spacious and reasonably furnished with basic, serviceable bathrooms & generous balcony. Very small boot room with a small bench - boasting heated boot warmers which is an excellent feature! The hotel does not have a restaurant or bar which surprised us. So you need to take a walk into town for either. Breakfast & Afternoon snacks are offered. Kitchenettes in the room but cannot be used without paying a surcharge. Bear in mind this hotel is in a great location on the slopes but does not offer a shuttle service to town/railway station etc. There is parking if you drive to resort, but at an additional charge. Receptionist very knowledgeable & helpful. A very different hotel & suite experience to our previous stay at a St Moritz hotel.

  

• Hitchotel

  21 agosto 2020
  Family owned, unfinished hotel with inconsistent offerings

  We have been staying in July at Cervus St.Moritz. Location: Hotel is at the quiet end of a dead-end road, without public transport, in the middle of a residential multistorey house area at the edge of St.Moritz Bad. Up to the Corviglia Bahn Statiion in St.Moritz Dorf one walks 25minutes (1.8km). Down to the Signal Bahn or to any Restaurants it's 10minutes (700m). Surroundings Hotel has about 8 carpark spaces for 3x as many rooms. Unfortunately the complete garden, terraces and entrance on reception level to the Hotel are not finished and still under construction. Everywhere electricity installations, unpainted walls and plastic wrapping on the ground - it means you also cannot step outside of this Hotel to smoke or have a drink at the moment apart from going down to the parking space. It is in a residential area without restaurants, and the Hotel does not offer food for lunch or dinner. You need to walk to the center to get anything. Infrastructure Hotel reception, breakfast area and small lobby bar are newly renovated. Nice Swimming-Pool underground, though without daylight. Clean and rather big 3 Saunas underground as well (Steam / 55 / 85 degrees), unfortunately no tea or anything to drink available there, so bring your own plastic bottle. No Fitnesscenter at all. Rooms We had a room one level above standard. Quite big, with modern Flat TV. No channel list available, therefore u need to find ur programm in 240 channel yourself. Room is very quiet in the night, no traffic outside. Unfortunately one can hear the toilet flush of the rooms upstairs very loud and clear. Bed with 2 separate, basic mattrasses, and 2 single couch chairs with low table. No work table available, but can be ordered. We had no electric plugs left or right of the bed, no bedside reading lights or alarm clock. There is no coffeemachine in the room, but a watercooker. No free water in the room, all is chargeable. Bathroom had an older standard bathtub with slightly oversized plastic curtain and a single sink. Toilet is not in a separate room. Service Limited service due to COVID19 time, after 7:30pm there is no more staff around and public rooms getting dark. Helpful reception during daytime, but clearly stressed management which seems to miss the times with more guests and better revenues. Will not go the extra mile to make the guest happy and let's you feel that u pay not enough. There is no business center and every printed page is chargeable. Breakfast fine until 10am, good free flow of coffee, 2 juices and mineral water, they still offer self serve buffet with mostly european style food. Basic egg dishes can be ordered separate as usual. Conclusion A good hotel once their construction work is finished. But it's not finished now. A skilled and hopefully not stressed 24h service and management once the corona time is over. But it's not over now. And probably a 3* (not 4) hotel when all is smoothly running again. But it's not up to the standard at this moment I'm afraid...

  

• francisco0776

  06 octubre 2020
  Una noche en St Moritz.

  Mi Esposa y yo hicimos un pequeño viaje a St Moritz por una noche. La recepcionista nos recibio muy amablemente. La habitacón suite muy acogedora y limpia. Lo unico que quias falto es una maquina de café en la suite,de mi parte no es para quitarle puntos,el trato en la sala de desayuno muy bueno. El señor nos preguntos si queriamos huevos y como lo queriamos. Bonita habitación y bien limpia.