Castaways Resort & Spa Mission Beach

Comentarios destacados

• SergioTarBA

  09 febrero 2016
  Muy buen hotel, excelentes vistas

  Muy buen hotel sobre la playa. Excelentes vistas. Eramos cuatro y estuvimos en un departamento de dos habitaciones muy cómodo salvo porque tenía un solo baño. Desayuno continental incluido un tanto limitado en variedad. Sobre la playa y cuenta con zona protegida de los stingers.

  

• smj4870

  16 febrero 2021
  Great staff and location

  Stayed here over weekend. Received a free upgrade from rainforest rooms to resort room with beach views. Room was clean with a great view. Room showing signs of age but was otherwise comfortable. The bed and pillows unfortunately were not very comfortable. Resort location is great with beach and island views from restaurant and bar. Also only a short stroll to the beach, shops, bars and restaurants. Staff were great, very attentive and friendly.

  

• TessieMuz

  11 marzo 2021
  BUKO Restaurant, wow, wow, wow

  Had Dinner at the BUKO Restaurant and it was pretty fantastic the first time but this time was simply amazing. The food was exceptional! But what stole the show was that VIEW! Oh my goodness that view was better the second time around!

  

• Chartersvw

  13 marzo 2021
  Just dissapointed

  I stayed for 1 night with my mother and sister in a family room. The ladies on reception were very welcoming and offered 10/10 service. The welcoming pack was also good, however that's the only positive thing I have to say on our experience. The room, whilst clean, is becoming dated with a chipped table/bench top and cupboard door hinges close to breaking. There was also a large stain on the roof. I think describing the beach front rooms as luxury is quite a stretch. The only 'luxurious' element is the view - which is maintained by council being apart of a public beach walking trail. Perhaps it was luxurious when it was first built. The most disappointing part of our stay was our interaction with the restaurant BUKO. We couldn't book in for dinner because they were "fully booked" however we could still sit down and have drinks in the same area. We originally though it was due to covid restrictions, however if that was the case, how could they be able to still seat us in the same area and take our drink orders. They advised us we would have to order room service instead which we were happy to do. However it took over an hour for our meals to come and they then only provided two sets of cutlery for the three meals ordered. The food was alright, but certainly not worth waiting over an hour for. The next morning we had breakfast at the restaurant as it was included. However we were never told what items on the menu we could order/were included with our room booking. It wasn't until after we were checked out, we received a phone calling telling us we would be charged for the hot meals we ate. The lady then proceeded to tell us that her staff had advised us on what items were included (which they most certainly had not!), and that we were at fault. She then proceeded to tell us we were in the wrong and therefore would be charged - she did not listen to anything we had to say. Overall this left my family feeling disappointed in what was supposed to be a nice relaxing getaway. I wouldn't recommend staying here to anyone, but if you do, avoid the restaurant. The only thing it has going for it is the view and you don't have to be staying there to be able to see it.

  

• Hagaristo

  14 marzo 2021
  Gorgeous hotel in small town of Mission Beach!

  Loved Castaways. A slice of luxury is a small beach town in North Qld. The room was very simple and a little old (we stayed in "hotel beachfront") but it didn't phase us as it had a beautiful view of the beachfront. The pool is fantastic, and the restaurant has amazing, quality food. The staff were also so friendly. Highly recommend!