Castaways Resort

Comentarios destacados

• 982aimeeg

  12 enero 2021
  Lovely views

  You can't beat the view from Castaways. We dined in the restaurant for both dinner and breakfast. The meals were lovely. Unfortunately there was a large loud group in for dinner at the same time as us which ruined the ambience. The staff were very friendly and helpful. We stayed in Chalet 4 - it is in need of a revamp/ungrade. Looking very tired on the inside.

  

• 722sophie

  17 enero 2021
  Filthy room, we got a refund and left.

  The first thing I will say is were were given a refund for the room, and staff didn't make it difficult for us to do this. However, we were so shocked at the state of the room we decided, before asking for a refund, we wouldn't spend another minute in there. We were gifted a package from our family which included 1 night stay in a studio, dinner for 2 and a treatment each at the spa. We started at the spa, loved our treatments and then went down to our studio for a couple of hours to chill before our dinner reservation. To start, the studio is extremely tired, the kitchen unit has a very dated pull down cover, beige, very unattractive. This was the least of the issues however. There was a thick layer of dust on the headboard and bedside table, the room smelled very musty, there was paint peeling off the front door on the inside, the windows of the deck were filthy and looked like they hadn't been cleaned in months. The wardrobe had 4 mismatched, old clothing store hangers (matching hangers from Kmart cost nothing??) and there were 2 mouldy seat cushions at the bottom of the wardrobe. The handles on the cupboards were also covered in dust. Clearly the room had not been used for a while but surely there should be a deep clean rule if this happens? Desperately needing new decor aside, please have someone senior check the basics of cleaning every now and again? They were fully booked in the rest of the place so we accepted a refund for the room and went to have an early meal before leaving. The smell of deep fat fryer hit us as soon as we walked in and the sticky, dirty laminated menus were enough to put us off food. Had a glass of wine and drove off. We have since come back to use the voucher in the spa, as this was great, but regardless of the cleaning needed, no one should charge that money for such a run down room. If management wants photos I'm happy to send them on.

  

• 98aj11

  23 enero 2021
  Chill out package

  We had an amazing stay, booking the chill out package, for our first wedding anniversary. Staff were friendly and our room was wonderful. Beautiful view, I believe all rooms have a gorgeous coastal view! Part of the package is dinner & breakfast at their restaurant. It was superb! Both my husband and I loved our meals and our server was particularly kind and chatty with us. We have stayed before for a friends wedding, and that too was an enjoyable time. Would definitely recommend for a great weekend away.

  

• fernglas23

  23 enero 2021
  Delightful place

  We had a chillout package courtesy of the kids. We had a studio with dinner and breakfast. The studio was spacious, clean and tidy and had a good functional kitchenette (not that we needed it) It was in good condition witha great bed. The small deck had views across the Tasman and even though it was a windy day it was quite sheltered. The dinner was excellent with good food well prepared and served and perfectly timed. We had entrees of seafood chowder and venison tartare (a must). Mains of fish and beef cheek were well presented and tasted great; lots of wild berry action going on with the presentation. I would rate this for a getaway, although if you aren't mad on howling winds and black sand beaches then it isn't paradise. Not too bad at all though.

  

• NZMidds

  26 enero 2021
  Lovely spot, shame about the noise

  Id been to Castaways for a work event some years back and decided to return with my teenage family. To put it bluntly the rooms need some work, they are nice but getting a little worn. Value for money is good when compared to Auckland prices, but the down side is the resort is a way off the beaten track. The views are stunning and the beach is truly amazing. However this stay was ruined by a large party happening in a unit near us, the large crowd were into the drink early on and kept partying until the wee small hours. The wind was our friend and the noise did not disturb the kids, but our room was filled with drunken singing. Once upon a time I would have joined in, now it was a an absolute annoyance. The restaurant also needs to add a few more dishes that dont include mushrooms, only two on the current one dont. I still love Castaways, dont get me wrong- its just going through that slow decay so many hotels do- my advise is start to upgrade one room at a time.