Candlewood Suites Lake Charles South

Comentarios destacados

• Imaspacecowboy

  11 marzo 2019
  Not For Us

  Lake Charles is a city that we frequently visit for concerts and on our last visit we stayed at Candlewood Suites. We had reservations so check-in was quick and efficient. The room was large with a small kitchen, which is okay, but not something we normally look for in a hotel room and will certainly avoid in the future. The bathroom had some issues it was not as clean as we are accustomed, the faucet was loose and the hot water had to run for several minutes before it became hot. The shampoo and body wash were in fixed containers inside the bathtub/shower and there was no hand soap. Every time you wanted to wash your hands you had to reach inside the shower to get some body wash. The bed was too soft for me and something that was more evident when we returned to the room from the concert was the high volume of road noise from the Interstate. Another inconvenience was that they do not offer breakfast as most hotels now do. This proved to be a bigger inconvenience than expected. When we left the hotel to get breakfast every place that served breakfast was packed and had waiting lines that extended outside. Parking was limited and we did not feel secure especially late in the evening when we returned from the concert. Check out was not a good experience. I wanted a receipt for our stay and the only person at the front desk was a service staff member that did not know how to operate the computer. When I asked where the front desk person was they told us they were not available and would not be back for at least 20 minutes. I asked that receipt be emailed to me, but I never received the receipt.

  

• Shon K

  02 julio 2019
  Loved it

  I am excited to say this place had everything I needed. It was clean and friendly.the suites have everything you need to cook and clean with.It was quite no bugs all love lol. I will return to this location.

  

• Y6134HAveronical

  25 febrero 2020
  Lovely disaster :)

  We arrived in Lake Charles, LA after 11 PM Sunday. We were hoping to get in a little gambling and a good nights rest before our journey to New Orleans for Mardi Gras. We were met with a friendly smile and great customer service by Felicia. We got checked in and proceeded to our hotel room. Unfortunately, our room had not been cleaned. Felicia jumped in to help us get settled into another room; it was stripped and not cleaned. We repeated that three more times and my friend and I started to think someone was playing a joke on us. Regardless, Felicia maintained her professionalism and relentlessly began calling in her resources. After speaking with her area manager, we were put into a larger room for the same price and points. Her ability to maintain her composure and not let it get the best of her was AMAZING. She made us feel right at home and we still went out and gambled a little. THANK YOU FELICIA!

  

• Global194917

  25 abril 2020
  Business trip

  Property is well maintained and the staff is great. Really felt like they were happy to see our entire crew. Not a single complaint from anyone on our team. If not for the virus situation it would have been even better.

  

• hbknrr

  28 mayo 2020
  HORRIBLE. WORST OVERNIGHT STAY EVER.

  Parking lot is small, very poorly laid out and dark/scary at night. Building is not old, but has been so poorly maintained it looks very old. Room looked "ok" at first but looking closer the cleaning was just a quick pass, I don't even know if the sheets were changed -- they smelled like someone's perfume. Place disgusted me. I wish I'd taken the negative reviews seriously.