Campanile - Lyon Nord - Ecully

Comentarios destacados

• fogerr

  22 mayo 2017
  Muy agradable, tranquilo y muy buen servicio

  Entorno precioso, muy tranquilo, simple, limpio, buen desayuno, buena comida y personal muy amable y atento. Ya he estado varias veces, por trabajo, y siempre me ha ido muy bien. Con buen tiempo, la terraza del restaurante es muy agradable.

  

• José Francisco P

  01 agosto 2017
  Buena opcion para estancias largas

  Es una habitacion limpia, con personal amable en recepcion. Algo que sin duda es un elemento de calidad hoy en dia. La habitaciones estan equipadas con su ducha, closet, cama, tv, cocina, microondas, lavatrastes e incluso un set de cocinas y utencilios para cocinar y servirse de manera muy conveniente. El acceso es con tarjeta electronica, y esta a uos 10-15minutos caminando del centro de la ciudad. Buena ubicacion, ya que esta muy cercano al centro comercial y estacion de tren.

  

• Sawleng

  31 enero 2019
  Rude staff! Never felt so insulted.

  I'm sorry but I must say this is the worst hotel that I've stayed considering I travel for works and holidays. I have never felt so insulted in my dealing with hotel for staying with them. I was booking Uber to get to work and asked the hotel reception to show me on Uber app the pick up point for the hotel. The girl said "You have to walk out. Uber can't come in". I told her Uber came in yesterday. It was a cold Winter morning. She said "No, no. You have to walk out". I asked her where is the pickup point then. She said "You have to call him. I don't work for Uber". I was speechless. My 2nd bad encounter with the hotel is in regards to late checkout. I have long flight back at night and I asked for late check out. The night before departure, its staff, Leo said 2pm should be fine. He would ask cleaner to clean my room last but asked me to confirm with hotel reception the next morning if they could accommodate later check-out. The next morning, the reception told me the hotel is fully booked and can't accommodate late checkout. I said Leo said 2pm is fine as cleaner will clean my room last. She said I have to pay for late checkout, even for 1 hour late. I asked how much and she replied "Euro 45 till 6pm". I asked her "I thought you said your hotel is fully booked? Now, you can accommodate? Never mind, I will pay for it". At 5.30pm when I came back to hotel, I told hotel reception "I'm checking out soon. Can you please get my bill ready". This other lady said "No, it's too late for you to check out now. You need to stay 1 more night". I told her "No, I'm checking out as my flight is tonight. I will pay for late checkout". I went to my hotel room to freshen up. At 6pm, the reception still had not sorted out my bill for late checkout. Three hotel staff were talking and discussing for the next 10 minutes. One of the staff said I have to pay for late checkout. I told her Yes I will pay. Just settle the bill for me. I was really late for airport. One word to describe my experience with the hotel "Insulted". The hotel needs to review the service level and the way their staff talk to hotel guests. Rudeness is totally unacceptable, not just with hotel guests but with anyone.

  

• Alain3042014

  26 noviembre 2019
  to much disappointments

  container with construction waste on parking. heating was not working so a hot air blower was brought, amazed look when i mentioned the interphone on the barrier was not working. Worst stay in a campanile ever

  

• sylviedcg

  26 febrero 2021
  excellent service

  Really I insist ,the service was excellent. Only problem , no iron available and the food quality. Overall, it is an excellent value for money hotel, but with a service at the level of a high standing hotel