Bunga Raya Island Resort & Spa

Comentarios destacados

• Sergio M

  09 mayo 2017
  Relax and good food

  Quisimos darnos un capricho probando un alojamiento como este, pero he de decir que nos lo imaginábamos mejor. El sitio es bonito, esta rodado de selva y la playa no esta mal. El snorkel en la zona no vale nada, y las actividades que proponen un poco pobres. Las villas, por lo menos la nuestra, están muy bien, limpia y lujosa, con todo lo que se necesita al alcance. La comida es espectacular en los dos restaurantes, y el servicio fue en todo momento muy amable y servicial. Pero a la gestión del sitio le falta un poco para ser buena, ya que hubo problemas que se podrían haber resuelto de otra manera. Por ejemplo, la primera noche que estuvimos allí, se rompió el aire acondicionado de nuestro dormitorio y al ver que ya era tarde y que el arreglo era complicado, nos intentaron convencer para arreglarlo al día siguiente. Por supuesto exigimos que se solucionara en el momento, y tras una larga espera nos dijeron que que ya funcionaba. Al ver que no era verdad llamamos otra vez a recepción y no contestaron en un buen rato. Al final la solución fue cambiarnos de villa, y en principio nos pareció buena idea, hasta que entramos en nuestra nuevo alojamiento. Supuesta mente era de la misma categoría que el anterior, pero estaba super sucio. Daba asco entrar en el baño y había un sillón lleno de manchas en medio de la habitación. Al final solo pasamos allí esa noche y al día siguiente exigimos volver a la anterior villa con el aire acondicionado reparado- No hubo problema y todo se resolvió, pero no es un sitio barato para que les parezca normal que pierdas noches de confort. Por lo demas bastante bien, un sitio para relajarse y comer bien

  

• albert c

  04 septiembre 2018
  Excelente lugar

  El destino perfecto para una escapada fantástica en Borneo , es un hotel rodeado de vegetación y animales el cual cuenta con varias opciones de alojamiento . Nuestro caso es una villa con piscina y realmente es impresionante , la villa con todo lujo de detalles , el baño es muy grande con bañera de hidromasaje enorme , el interior de la villa super espaciosa con todo lo que puedas necesitar . Y por supuesto la piscina propia con vistas y acceso directo a la playa que es realmente maravillosa . El hotel cuanta con una piscina bastante grande , junto a la recepción hay un restaurante y en el otro lado de la isla esta la zona del desayuno y restaurante ...en total son dos y en cada uno de ellos la comida es muy buena. Leímos alguna queja de mosquitos y animales .........por favor se trata de un hotel en plena naturaleza y no esta en ninguna ciudad , esta en BORNEO lugar habitual de insectos y animales. El hotel dispone de una zona donde te dejan todo tipo de material para hacer snorkel , kayac etc etc . La playa es realmente fantastica . El servicio y la atención del personal en todo momento es muy bueno y profesional. Lo realmente lamentable en el mundo que vivimos es que en las habitaciones no hay wifi , solo tienes acceso a internet al lado de la recepción y en el restaurante, mas que nada lo comento que es necesario para hacer chekin's , etc etc .

  

• teresabinding

  21 febrero 2020
  Fabulous relaxation!

  7 days of blissful relaxation in a beautiful island setting easily reached from Kota Kinabalu. All of the staff were outstanding! Friendly and professional! The plunge pool villa overlooking the beach is fantastic position, superb accommodation and well worth the money. Food in both restaurants good and Great selection of both western and Asian dishes. Cant wait to return!

  

• Steve H

  09 marzo 2020
  Bliss after Kinabalu

  We arrived absolutely shattered after climbing Mount Kinabalu. Bunga Raya was the perfect place to relax afterwards. The staff were so welcoming and helpful. We spent the whole of the next day in and around our beautiful tree house Villa. The food was excellent. Edwardo looked after us so well for the special birthday we were celebrating. All the staff were very attentive and nothing was too much trouble. Laurent the General Manager made a point of speaking to everyone at breakfast which was a nice touch. The villas were well positioned and private in stunning grounds. The infinity pool was great being a good size. Thankyou everyone !

  

• TrufflesSmith

  29 agosto 2020
  Delightfully relaxing stay

  We had a fabulous and very relaxing stay here at the end of our Borneo adventure. The resort seemed quiet and calm it felt like we had the beach to ourselves a lot of the time and we loved having a villa on the beach, particularly enjoying the refreshing plunge pool. The overall experience of being on the island, being on the beach, and having some lovely sunny days to just zone out before going back to the real world was really wonderful and each member of staff we interacted with was friendly and warm, which made us feel like valued guests. Our villa was very comfortable and nicely spacious although housekeeping was a little patchy at times, e.g. broken coffee machine, cups not washed/replaced, marks on bedlinen, no turndown one evening. The resort facilities are generally good and well maintained. We used the little gym by the beach, which was fine to keep us ticking over (although it was extremely hot!) and the spa was charming we enjoyed some lovely treatments. It would however be appreciated if they could make some effort to repel insects in the spa waiting area though the approach to appointment times and buggy service is quite relaxed and it seemed to be in those moments of waiting that I unfortunately picked up a lot of bites. The food was of a good quality at breakfast and in both restaurants and we enjoyed the selection of cocktails and drinks at the bar. It was great that drinking water was freely available for topping up your reusable bottle. We ended up being quite amused / disappointed by the wine list we dont necessarily expect to be drinking fine wines on these kinds of holidays but as there was a lot of fanfare about the resorts amazing wine cellar, our expectations of having some nice bottles of wine were very high! However, when it came to wines we actually wanted to try, most of the bottles on the shortlist/specials list were just simply unavailable and when we ordered from the treasured master list, the wine we got was either off or unchilled (so undrinkable). We soon discovered that the only reliable choice was the house wine, which seemed a bit silly given the hype about the cellar! The main thing that we felt could be improved was the arrival and departure experience. The office where we caught the boat transfer was quite basic and unwelcoming (purely procedural transaction, no info was given about how long we would have to wait, no refreshments were offered, etc.) it didnt feel like we were on our way to a luxury resort. Once we got to the island, things improved a lot! Sadly the departure was worse though there seemed to be some uncertainty about transfer timings and then, very unluckily, a huge storm hit just as we needed to leave. Clearly the storm was outside the hotel's control but it surely cant have been the first time they needed to get guests to the airport during a storm. The boat transfer was frankly quite scary - not only because it was rough and wet but we werent filled with confidence when we saw that the guys were navigating using an iphone! I also sustained a bit of an injury when a metal rod meant to hold the plastic sides of the boat down detached and whipped inside the boat, whacking me on the arm. It clearly hadn't been attached properly and I can only be thankful it didn't hit me on the head! It was such a relief to get off the boat although then disappointing there were no towels or any other way to dry off in the jetty office - we had to wait until we got to the airport to get dry (we actually had to completely change our clothes) ahead of our 15 hour journey back to London. It was quite a dramatic end to our trip but didnt detract too much from what was a delightful stay. We would consider returning one day and will just have to hope that the weather gods are kinder for our transfers next time!