Budget Motel Redwood City

Comentarios destacados

• John P

  08 junio 2018
  Don't get drawn in by the relatively low prices

  I realize people will continue to stay here because it's much cheaper than any other hotel in the area, but do yourself a favor and spend a little more to stay elsewhere. Our room - which was on the "smoking" side of the hotel - did not have a smoke detector, fire alarm, or any other kind of fire suppression, in violation of the law. I asked the manager for a smoke detector and she said she'd be right up to install it, but instead she locked up the office and went home for the night. I also needed a room receipt for travel reimbursement but she refused to give me one because I made the reservation online. That was a first for me. The floor had broken plastic cutlery on it, the nightstands are missing drawers, the towel rack was falling out of the wall, and there isn't enough parking for all guests. On the bright side, we didn't burn alive that night.

  

• Bertha W

  07 septiembre 2018
  So Rude and Unprofessisonal

  I called and asked if there was any extra fees that I needed to know about. The guy that answered laughed and said "What are you talking about? We have no extra fees?" I told him I was just asking a question. Needless to say I didn't book a room. This staff needs training on customer service. So rude and very Unprofessional.

  

• William K

  17 septiembre 2018
  Too many bedbug reports

  I cancelled my booking because of all the reports and disgusting photos of bed bug bites. I just drove 2 hours to get home overnight to avoid the horrible bugs. Lousy reviews for this hotel, going back 10 years: noise, dirty bathrooms, insolent desk help and screaming children at a day care center next door.

  

• Helena T

  15 marzo 2019
  slum

  Room was filthy. Paint peeling off walls. Dirty bathroom. Noisy heating unit. Walls are so thin you could hear people talking in next room. Desk clerk barely spoke English. Held conversation in his native language with other desk clerk. Very rude. Poor ventilation. I got sick the first morning I woke up there. Do not book a room here. Spend a little more money for a decent hotel. Could hardly wait to check out. Would have left sooner but couldn't find another hotel in the vicinity with a vacancy.

  

• Jarko2015

  05 agosto 2019
  Oh dear...

  I've seen worse. A LOT worse! But usually, worse means cheaper and in this case, although for Redwood City it is indeed 'budget', you'll get cheaper (and probably the same quality) elsewhere in the Bay Area. Why Redwood City needs so many hotels and why they charge such a high rates is a mystery, but I digress... The biggest problem with this property is the staff. It seems to be a family run business and it's a family that is clueless about how to treat paying customers. They just don't care. It's not that they're out and out rude, it's just that they truly couldn't care less about you. Just pay up, go to your room and don't bother us seems to be the mantra. You can actually check in and out with only a cursory word or two from the staff. They really are astonishingly rude. The lobby contains a coffee machine and packaged pastries and that constitutes the "free" breakfast. There are no other amenities on property. Rooms are on two floors and since there are no elevators, make sure you're on the ground floor if you have mobility issues. Parking is ample. There's a space for each room. I think. Rooms have apparently been 'renovated', but you'd never know. Carpets are old and a bit grubby, but again, I've seen worse. Furniture is a bit battered. There is a fridge and a microwave, plus a big flat screen TV. WIFI is reliable and free. My room was quite large and had a separate sitting/working area and there was a lot of unused space. Linens are relatively clean. Beds are comfortable. Room-room noise is tolerable. Somebody did turn their TV on at full blast around 10PM and must have left the property as it was still blaring at full blast at 10AM. It was heard in every room. The staff did not care. You will also be woken by the (daily it seems) city garbage trucks that reverse into the property, empty all the bins as noisily as they can and then depart. This seems to happen between 7AM and 8AM most mornings. Guests leaving early certainly don't care about keeping quiet. Bathrooms could do with a big refresh, but they are relatively clean. Hot water takes forever to run hot and you may have to run the shower or taps for quite some time to get the hot flowing. A criminal waste of water. Soap and shampoo are provided. Towels could do with much better laundry. It's cheap(ish) for a reason. It's a basic property in a poor area. If it's the best you can get, you won't be too horrified. It's a two star property that delivers a two star experience. At three star prices.