Buckerell Lodge Hotel

Comentarios destacados

• Hotelreview7901467

  11 julio 2020
  Horrendous experience!

  Below is a shortened version of an email I sent to the hotel months ago that received no response. That speaks volumes about them... Dear sir/madam, Myself and my partner left your hotel yesterday and we are extremely disappointed with our stay. I received an email at 11am on the day of our stay informing me that my booking had been cancelled as you had mistakenly overbooked. This was followed by 3 phone calls at around the same time. I was at work and my phone ended up constantly ringing under my desk but I was unable to check it. After finishing work (at 4pm) I checked my voicemail to be told we no longer had a reservation with you. My father rang the hotel directly and was told that we still had a booking so I had been panicking for nothing. We then arrived at the hotel 2 hours later than planned because of the fuss and there was nowhere to park. We werent informed of all the parties which were going on over the weekend. This meant we could not eat in the hotel on arrival as wed planned so we asked for restaurant recommendations to which we got the useless response of maccy Ds is still open. We looked around and managed to get in somewhere a lot nicer than McDonalds we thought drama over, lets enjoy our weekend! This was until someone walked into our room unannounced between 6 and 7am Saturday morning. I had just been to the bathroom (with limited clothing on, just so you get the full picture), my partner was still asleep. I was extremely shaken up by a woman walking in, seeing me and announcing she thought our room was vacant. We received no apology for this apart from her shouting sorry as she slammed the door and ran down the corridor in a panic. When we left on the Sunday there was a long wait for us to check out with at least 8 people standing in the lobby at one point and no staff to be seen. When we were eventually seen, the girl on the reception desk was very rude and simply got the card machine out and asked for our payment. She did not ask how our stay was or even say goodbye. Perhaps if shed bothered to ask how our stay was, we might have received some kind of apology!

  

• 2plus4ontour

  04 diciembre 2020
  Super friendly & fab food!

  We visited today for my sons birthday and were blown away by the service offered by The Buckerell. We only booked the day before as we had seen they had a marquee meaning that we could meet a grandparent outside for breakfast. Despite the late booking, they made my son a birthday cake, decorated a table with banners and balloons and sung him happy birthday. Every member of staff greeted him by name and wished him a happy birthday, it really made his day. On top of this the food, coffee and cake were all very tasty. They also had a lovely childrens play corner, we didnt use it but it looked very clean and high quality. I wish The Buckerell the best of luck - the owners and staff seem to be working so hard to be making a lovely venue for events and locals.

  

• natchestney

  15 diciembre 2020
  Lunch visit with our daughter

  Visited Buckerell for the first time with our 1 year old daughter last weekend & it was lovely! The soft play area is great for young children, food was okay & reasonably priced. A special mention must go to the staff who were so friendly & couldnt do enough for us - thank you so much! Couldnt recommend enough for families & will be going back again soon!

  

• charlottedJ3543SQ

  27 diciembre 2020
  Cheap but not so cheerful

  Stayed here as was cheap in price and looked nice in pictures. When arrived check in was quick, easy and staff are friendly. The entrance and lounge looked nice and modern. Room looked a bit tired, but it did have a large flat screen tv. Bed was hard, pillows lumpy and uncomfortable. Toilet flush didnt work as it should, I did point this out to the staff who advise they would have the maintenance guy look at it. Room was right near the games room so was very noisey with people in and out slamming doors and music loud.

  

• Aero081001

  01 marzo 2021
  Student Review

  I was a student displaced because of the WW2 Bomb. The staff were brilliant and looked after us extremely well, they went above and beyond in taking care of us, compared to what I was expecting. Everyone was extremely friendly and it was a lovely stay, despite the strange circumstances.