Brook Hotel Arlanda

Comentarios destacados

• MarysabelC

  02 septiembre 2015
  Un hotel de encanto!

  Esta cerca del aeropuerto, al llamar llegan en 8-10 minutos a recogerte, sin cargo alguno, y al llegar al hotel te quedas sorprendido del encanto que es!! Es como si te quedaras en casa de una familia que te espera con los brazos abiertos, su personal es increíblemente atento, si tu quieres ir al Estocolmo ellos te llevan y te recogen en la estación de tren próxima al hotel, hay otros lugares de interés alrededor del mismo. El desayuno que está incluido es espectacular, créeme, a tu partida, te marchas con nostalgia, de los hermosos días que pasaste allí. 100%recomendado.

  

• MARÍA CONCEPCIÓ... S

  09 diciembre 2018
  Buen hotel a un paso del aeropuerto

  Es un hotel bonito y confortable a un paso del aeropuerto. Es muy acogedor y el personal es muy atento. Dispone de servicio shuttle al aeropuerto y de un gran espacio privado alrededor del hotel donde dejar el coche de alquiler. Las habitaciones son modernas y estan bien decoradas. La cama es muy grande (2x2) y cómoda pero la habitación es algo pequeña. De hecho como armario solo tiene un perchero. El baño es grande y moderno. El desayuno es correcto, pero el precio que ofrece con respecto a otros hoteles de la misma zona es imbatible.

  

• Nathalie K

  15 octubre 2019
  What a bad surprise...

  I have stayed in this hotel before and had a very nice stay. This is why I decided to go back for one nigh during my last trip to Sweden. And what a bad idea!!!! I have rarely been that disappointed. The hotel has changed name (Former Brook Hotels) and owners since my last stay and I didn't realize that the nice reviews for this hotel dated before this change.. I came in the evening to the hotel, reception was empty.. No one around. After some long minutes of waiting a guy came to the reception. Not a smile, no "welcome to our hotel" nothing. Very cold approch. Not nice at all I have to say. After this "cold" welcoming I was told my room was one floor down, cellar floor. Fine no problem so far. But only on my way to the hotel room I had been given I went from one bad surprise to an other... The hotel is falling apart, the staff does not speak Swedish and can't even give you a smile on arrival (I have to say that the morning staff was much nicer though!) cleanliness.. Not better here... Hairs all over the place in the bathroom. Dust on the furnitures and the floor.. I have to say that this stay was memorable, but not in a good way.. I will not go back and would no longer tell people to go to this hotel.

  

• Marathonrunner72

  27 octubre 2019
  Hidden gem

  I chose this hotel as it was near the airport, as we were landing after a late flight. Bus pickup was outside waiting for us at the terminal & only a short drive to the hotel. Beautiful decor inside the hotel with a huge bed for us & single bed for our teenage daughter, within a clean & modern room. Staff were really friendly, informative and hard working. Breakfast was buffet style, lots of choice for all of us, especially as Im a vegan. Short walk, 20mins, to the train station that takes you into Stockholm. I would definitely recommend this hotel.

  

• wyvernish

  20 diciembre 2019
  Hotel didnt clean our room during our entire stay there

  Our room wasnt cleaned during our entire stay at the hotel despite placing the room cleaning sign prominently outside our room door, as well as politely reminding front desk several times to do so. Room cleaning is a very basic hotel service. We shouldnt have to remind front desk to do so (otherwise wouldnt the hotel be a mad house with all guests needing to use front desk for such reminders?) but we did and yet our room wasnt cleaned at all. Morning front desk staff Claudia kept smiling at us and kept reassuring that it would be done, but ended up it wasnt at all. Absolutely frustrating to pay for a service and not receive it at all. When we went back at night and found that our room wasnt cleaned, we went back to front desk again for help. The night shift staff gave us new towels but expected us to clear our own trash and offered no help with it until we stopped him from leaving in a hurry and to help us with it. If front desk receptionists saw menial tasks such as clearing trash to be beneath them and not part of their job scope, then at least do your job and ensure that cleaning ladies carry out tasks which they have been well paid for! Or since as a guest I help cleared my own trash, does it mean I should earn the cleaning ladies commission since I did their job? I have emailed and messaged hotel many days ago in attempt for reconciliation, but they refused to give a single reply or even apologize for it. So I guess here goes the review.