Bourbon Vitoria Residence Hotel

Comentarios destacados

• RafaelJR1011

  19 noviembre 2015
  Muy buena atención.

  Muy buena atención de todo el personal, muy bien predispuestos. Muy buena relación precio-calidad. Dejaron hacer check-out más tarde sin cobrar diferencia. Está cerca de la zona más bonita de Vitória y también muy cerca del Aeropuerto. La playa está enfrente al Hotel, tiene muy buena cochera y el wifi en los cuartos tiene muy buena velocidad.

  

• Gia1515

  27 julio 2016
  Comodo Hotel

  Comodo hotel, accesible, muy cerca del aeropuerto. Un taxi hasta ahi cuenta al dia de hoy 18 reales. Las habitaciones son chicas, pero muy prolijas. La playa esta en frente, no tiene gym, pero te dan un pase gratis para ir a uno muy bueno que queda a unas 10 cuadras. Tiene wi fi, con buena velocidad, y el precio de las comidas en el restaurante es bastante accesible. El desayuno es "semi buffet" lo recomiendo.

  

• favictor

  29 abril 2018
  Good location, helpful staff, but poor maintenance

  My first impressions of the hotel were not very good. To start with, the tile corridor looked more like an old hospital, but it was still ok. At least, should be easier to clean. Vitoria is usually warm, so the first thing I did upon entering my room was to turn the air conditioning on. For some strange reason, it kept automatically changing the temperature to 27 degC, even after setting it to 20 C or 18 C. Definitely 27 C is too hot and I decided to call the reception, however, the phones were not working. Well downstairs I went... after a couple of minutes, I got a new room. The room was spacious. Bed, pillow, sheets are ok. Nothing special. Another surprise: the tap of the bathroom was broken. I decided to stay in this room, though. I was not willing to change again. In another succession of odd things, a guy asked me to get into the room for pest control. I asked him if he could come back in a couple of minutes, he said that he would be quick and went into the room and applied whatever product he had to. Even though I had no problems with that, it was very strange that he simply ignored the request to come back later and entered the room anyway. Breakfast was fair. Not so many options and average quality. Consistent with the price of the hotel. Location was the highlight. Near the airport, beachfront, near a large mall. Staff was also helpful. They were aware of the problems, but willing to help.

  

• isapotira

  17 julio 2019
  poor value for money

  Old and poorly maintained furniture, peeling paint, old and worn-out bathroom fixtures, shabby bedding, worn and grimy curtains. Despite the good space in the room, it looks like its maintenance was abandoned!

  

• samukafromnyc

  13 febrero 2020
  Terrible experience

  This is a classic example of a great property being mismanaged and badly maintained. Location is great and full of potential but the hotel is past its best days. Furniture is worn out, paint is old and peeling. I booked a ocean front room and as soon as entered my room I knew something was not right. I complained to the gentleman at the front desk and I was told there were not other front facing room available that day but the next morning they could move me to another room that would become vacant. I agreed and the next morning, I changed rooms. It was more of the same but with a bigger balcony. The room smelled of urine, the sofa had stains, the wall had stains, the sheet had stains. There were stains everywhere. On my last day while I was getting ready to check out I notice a blood stain on the mattress cover! Disgusting! I will never stay at this property again. Este é um exemplo clássico de uma boa propriedade sendo mal administrada e mal mantida. A localização é excelente e com muito potencial, mas o hotel já passou dos melhores dias. Os móveis estão desgastados, a pintura esta velha e descascando. Reservei um quarto de frente pro mar, mas assim que entrei no quarto, sabia que algo não estava certo. Eu conversei com o cavalheiro da recepção que me disse que não havia outro quarto na mesma categoria disponível naquele dia, mas na manhã seguinte outro quarto ficaria vago. Eu concordei e na manhã seguinte, troquei de quarto. Era mais do mesmo, mas com uma varanda maior. O quarto cheirava a urina, o sofá tinha manchas, a parede tinha manchas, o lençol tinha manchas. Havia manchas por toda parte. No meu último dia, enquanto eu me preparava para o check-out, notei uma mancha de sangue na capa do colchão! Repugnante! Eu nunca vou ficar neste estabelecimento novamente.