Best Western St. Francisville Hotel

Comentarios destacados

• kimrS6443XS

  24 febrero 2020
  Worst service

  The hotel elevator was out the whole time we were there for two nights. We had to go up and down 3 flights of stairs and weren't offered to move to a lower floor. While we were out the first day no one came to clean our room or bring fresh linens and towels. When we asked for more towels they made us meet them at the stairwell. They should've at least given a discount or something!!!

  

• Nataliej1983

  08 mayo 2020
  Best one night get a way!!

  Very relaxing and quiet. Needed a night with just me and my husband without our children. It was a quick decision to get a room and yes it was very nice clean and would so do it again soon. In fact it was so nice to have us time. We will do it again!!

  

• dchawk216

  30 julio 2020
  Very good

  The check in was quick and the staff was friendly and helpful. The hotel appears to be recently renovated. The room was spacious and very clean. It was well appointed and included a fridge and microwave The parking area is well lit.

  

• Danielle B

  28 septiembre 2020
  Terrible Customer Service

  My sister and I stayed here over night to attend a local event. The hotel was nice and we had no issues with our room or stay. However, I booked this reservation by calling the Best Western Reservation Line (855-564-2515) and was provided a rewards member rate along with an email to confirm this. After checking out, I noticed that I was charged approximately $20 more than quoted on my reservation. I called the hotel to inquire about this and spoke to a gentleman with a foreign accent. He was extremely rude and told me that I did not book the reservation through Best Western...but I did. When I tried to explain the number that I dialed and that I spoke to Best Western rep...he told me no that I did not and insisted that I booked it online. Basically calling me a liar. Since I was getting no assistance whatsoever, I called the 855 number and explained. They confirmed that I did book through them and that they were unsure why I was charged a higher rate. They put in a ticket to have this corrected and asked me to give them approximately five days. If this is not corrected, I will never stay at a Best Western again.

  

• 499frankn2020

  13 diciembre 2020
  Not good experience

  Staff was not available to check-in went to another local hotel. Waited total 40 minutes for staff to check in. Complained to BW and actually answered the phone when BW was trying to call the staff. Not sure where the staff was located. after 40 minutes left went to another local hotel took less than 5 minutes to get a room.