Best Western Plus Southpark Inn & Suites

Comentarios destacados

• Celia W

  15 noviembre 2020
  Nice location - ok rooms

  This is a nice location in Tyler. We have stayed here before a few years ago. This time it was loud and the rooms did not seem clean at all. The AC would not cool as we wanted. The person at the front desk was about 1/2 helpful. Not rude necessarily, just did not seem to care if we were there or not. It was worth the rate we got but I am not sure I will give it a 3rd chance.

  

• Jo3926

  27 diciembre 2020
  Christmas 2020

  Excellent housekeeping services! Didnt see staff much outside of housekeeping. Noisy location. Uncomfortable bed. Spacious room. Decent price for the holiday week. Hotel needs updated with some of their items, like the luggage carriers, etc.

  

• Jwtheduke52

  08 febrero 2021
  very clean and enjoyable stay

  Every time we go to Tyler ,Texas we stay at this Best Western. It has always been clean and the staff has been friendly. The Hotel is close to a pharmacy, fast food places and dine in restaurants. We go to Tyler every 6 to 8 weeks will stay here every time.

  

• 312elyane

  19 febrero 2021
  Ill blame it on bad timing

  Maybe coming down during the horrible TX storm was just bad timing but after finding out that surrounding hotels still had power, water, internet & cleaned entryways so guests wouldnt have to walk on ice & snow. Its obvious they were either unable or unwilling to find solutions to accommodate guests. Also it was interesting paying full price for a room with no water and hazardous conditions. I do not recommend. There are better hotels walking distance in the area. You deserve better.

  

• U6773FBandyg

  10 marzo 2021
  Worst hotel experience ever

  My wife and I checked into the hotel on a Sunday evening for a 3 night stay. We left Monday morning for the day. We returned Monday evening to find the room totally as we left it, including dirty towels, trash in the trash cans, and unmade beds. I spoke to the desk clerk about why the room had not been cleaned. I was told it was because I had not displayed the please clean room sign on the door when I left for the day. While never having ever heard of such a practice, I accepted her explanation and made sure I displayed the appropriate sign when I left the room Tuesday morning. Upon returning Wednesday evening we once again found the room in exactly the same condition, except now including Tuesdays trash also. I requested the room be cleaned, and of course the housekeeping crew had left for the day. I was offered another smoking room which I rejected. The hotel manager was not available. I was told I could speak with the manager when he/she returned at 7:00 the next morning. I went to the front desk about 7:30 the next morning to speak with the manager, only to be told that he/she has taken the day off and would be back tomorrow. In the mean time I had contacted the corporate office by phone. They listened to my complaint and offered to refund my money for the one night and to sign me up for the Best Western Rewards program and points toward another stay. I declined the Rewards and points offer. Im fairly certain I will never stay at any BW hotel again.