Best Western Plus Silver Saddle Inn

Comentarios destacados

• hagip2018

  04 octubre 2020
  Very disappointed

  I paid full price for this hotel. On their website it said breakfast included but because of COVID then they can only provide you a crappy to go bag. Also, no room cleaning unless you request it, and zero amenities! But guess what? price doesnt change! (While the other hotels allow you to use their amenities and have hot breakfast serve to your room!) Does this mean the hotel is taking advantage from the COVID situation? YOU SHOULD BE ASHAMED! I saw housekeeping didnt wear a mask or gloves when they made up the room so what a PRETEND-to-be-safe hotel . I have been a customer of best western for long time but now I totally changed my mind. Stay somewhere else and AVOID this chain! Also this hotel is under construction that didnt mention on their website!!

  

• A8143DYcharless

  12 octubre 2020
  Very Bad

  Judging by previous reviews, I am not the only one with a very low opinion of this place. I wish I had read before I booked. The staff were very cold if not downright rude. When I was booking just a couple of days before, the website read that breakfast was included and it was one reason I booked there. Other places I stayed in Colorado made adjustments that were reasonable. The man checking me in said that they were giving out breakfast bags at check in and nothing would be offered in the morning. When I asked what was in the bag and he told me, I said that I cannot eat most of what was in the bag. He said that there was nothing he could do about it, and I asked to speak to the manager. I asked the manager if there was an alternative or choice as to what was in the bag and he said no, they were all the same and there was no choice, that was what they had, and that if I couldn't eat it, it wasn't his problem and there were plenty of restaurants I could go to . I asked if there might be an adjustment to the price and he said no, as they were giving mer breakfast even if I could not eat it. (He was not giving me anything. I had paid with the intention of having some sort of choice). I asked him how he would feel if I offered him something to eat that he could not eat, and told him that was it, take it or leave it. Again, he said that was it and no adjustment could be made. I asked him if he was a Christian as he certainly was not acting like one. He said that he was the manager. When I asked who owned the business he refused to tell me. Bad enough, right? I then called Best Western home offices, explained the situation and was put on hold for about five or six minutes. The BW person said he talked to Tim, whoever he is, he is not the manager, and said that I was free to leave, but there would be no adjustment or refund. I guess I should be grateful that I will not be held for ransom. Free to leave. Wow, just as long as I leave my money. Incredible that I would be told that I "was free to leave". I will certainly never return there and will never assume in the future that because a lodging is a Best Western it who be good. This is the worst I have ever been treated by a hotel or motel. So much for service, just give us the money. But I was free to leave. Not only bad service but an idiotic thing to say.

  

• cheyennewy

  18 enero 2021
  Remodeling/Expansion

  This property is currently undergoing an expansion/remodel project. My wife and I spent 2 nights there and had one of the best stays at any BW properties we have stayed at.. The new look and new rooms are great. Limited services are expected with Covid but they make every effort to accomadate every need. Looking forward to return. They are looking for remodel completion in early sprinh.

  

• Amy_reviews_places

  04 febrero 2021
  Clean room in Estes Park

  It was a last minute decision to stay the night and the front desk was able to accomodate our desire to stay. It appeared that the hotel was under renovation (maybe the rooms that face the mountains) but we checked in after 5pm and checked out before 8am, so we experienced no noise. I have a feeling we might have been the only people staying at the hotel, so it was quiet. We were given our grab and go breakfast upon check-in. For those that seem put off by this, I don't think you can really judge a hotel by the included breakfast - it is never spectacular. This one has a granola bar, juice, muffin, apple and a fruit cup. The room was clean and spacious and good lighting. We could open the window for a little mountain breeze. Very convenient location. Right now, the town is sort of sleepy and needs visitors if you are interested!!!

  

• travel963

  26 febrero 2021
  Pros and cons

  Pros: Our room had car-to-room designno interior hall to navigate, clean, well-maintained, good-sized room, pleasant lighting, decent wifi. Cons: no comforter or blanket so bed seemed cool, not cozy. Room coffee poor, forgettable bagged breakfast, dining room closed. Had to pay for our two nights in full at time of reservation, plus $50 refundable extra when checking in in case we damaged something. No room service unless you ask. We would stay here again.