Best Western Plus Montezuma Inn & Suites

Comentarios destacados

• unknown p

  31 julio 2016
  Family

  Primera una Estancia muy confortable regresaría de nuevo y recomendar y a este lugar a mis familiares estuvimos muy felices y contentos con un excelente almuerzo y un excelente estancia es un lugar completamente callado justo para descansar el personal Muy atento muy bien pero los cuartos los baños una agradable estancia y un excelente ambiente

  

• joserO2304RK

  23 junio 2019
  Muy bonito hotel

  Es el mejor hotel del pueblo muy grande estacionamiento y hasta para trailers tienen estacionamiento, la comida es genial, muy limpios los cuartos, personal muy amable y te ayudan en lo que necesitas.

  

• jaimiejoherman

  27 enero 2021
  family trip

  this is a very clean hotel, the staff are friendly and helpful. They allow pets, and have the rooms that are pet friendly are clean and smell good. The breakfast has been good in the past, but covid has caused issues.

  

• jcd999

  02 marzo 2021
  Needs attention

  A fairly average BW building, but I had significant issues with room door security and heating system. Staff's comment was an uninterested " I guess we'll need to get that adjusted"'. Also, double charged my credit card, had to call to get cleared. I'm a BW regular (4 this trip) -this is not my usual experience.

  

• mitchellc04

  09 marzo 2021
  Front Desk Needs More Training

  I hate to leave this review, because I usually prefer this hotel when in town, but I must warn future guests who are traveling without a lot of money on their cards. 1. Check in Process - easy and smooth, however. . . they preauthorized my card the morning of my arrival (normal), but then additionally preauthorized my card after check-in for the entire stay and then again for just the night and then again an additional $100 for accidentals (which is strange since they already have a "credit card" on file and have no idea if damages would be more or less). So, my first night for a $99 per night room before taxes was preauthorized on my card for $570. The next morning, there was an additional preauthorization for the next night (which is normal) but I already have over $600 pending on my card for 2 nights that should only be $224 total after taxes. 2. Additionally, when all the dust settled, it all worked out except one thing - my rate went up by $20 dollars on the second night and the local and state tax percentages went up as well, which I still don't know how that was possible - unless they passed state legislation and local ordinances beforehand and I just so happened arrived at the right time. 3. When asking staff about all of this, they never had a clear answer and every answer was different, which tells me they need to do more training together and get on the same page. I was lucky that I had enough money on my card, however the next person may not be that fortunate and then cannot buy gas, food, etc., until the bank clears their card several days later. 4. The good things - everything else! Clean room, polite staff, clean facility, etc. Usually, this isn't the place to stay.