Best Western Plus Keene Hotel

Comentarios destacados

• Bellefior

  17 octubre 2020
  Significant Changes From Prior Stays Because of COVID-19

  This is our go to hotel when staying in Keene. We have stayed here for the weekend on at least three different occasions to visit friends nearby. This time, because of COVID-19, the experience was a bit different. If you plan on staying more than one night, you should be aware that because of COVID-19 protocols, housekeeping only cleans the room after your departure. We had to leave trash in front of the door for pick-up as well as dirty towels. If you need anything (we needed more towels) the front desk will deliver it to your door. Room was spotless and clean on our arrival, but by the end of our three night stay, both the tub and sink looked like they had been through the mill, because both were slow draining. We didn't call it in because it eventually drained and we weren't sure if someone would be able to come in to fix it, given housekeeping couldn't enter the room. So we sucked it up until our departure. We were here over the Columbus Day weekend, and you had to stand in line (6-feet apart)for the breakfast buffet and give your order to the person running it, no self-serve. Tables were socially distanced. On the Saturday morning, they were quick about clearing off and sanitizing tables. Not so much on Sunday, perhaps because it was more crowded. Also be aware that the breakfast buffet is only on Saturday and Sunday, which we didn't realize until we went to get breakfast Monday morning. I don't know if this is typical or a change due to COVID-19. On previous trips we always departed on the Sunday. We were able to get free coffee and juice in the lobby, and a grab and go bag that contained a pre-packaged muffin, Nutri-Grain bar, apple and bottle of water. The BIG plus for us is that the hotel is pet friendly (you will be charged an extra $20 a night). This was our first visit to the property with our dog. A nice touch when we checked was that we were given a goodie bag for our dog which contained treats, a roll of waste disposal bags, and a wee-wee pad. One other thing you should be aware of, the restaurant/bar on the premises is closed, even though the email reservation we received indicated it was open. All in all, we had a good stay, but it was very different from previous stays in the past due to COVID. I write all of this not to complain, but so that people visiting during the pandemic will know what to expect. (The hotel was completely sold-out on the Saturday night, as some of our friends who hadn't made a reservation found out.) We like the location, close to Downtown Keene, stores, shopping. There's a Walmart and Market Basket nearby. We would stay here again. Hopefully on our next visit, the pandemic will be a thing of the past!

  

• RonParmesan

  03 noviembre 2020
  Overall Great Experience

  Was happy with my stay however the bathroom light stopped working and since we got back to the room late it was too late to report it so we we were forced to use the bathroom in the dark and were unable to shower before we left in the morning.

  

• Deborah P

  25 noviembre 2020
  GOOD EXPERIENCE

  KATELYN, at the front desk, was very helpful and courteous..Special Covid cleaning practices in place.Grab n go breakfast, because of Covid.Special deal of one free night when you stay for two.Overall good experience.

  

• angelapike36

  22 diciembre 2020
  Great Place to Stay

  My wife and I travel to New Hampshire a few times a year to visit family. We have been regular customers of the Best Western Keene Hotel since 2014. We have never had a problem at the hotel. It is always clean, staff are friendly and helpful and the Continental Breakfast is always great. Even during these times of Covid, we felt safe staying at this location.

  

• mariposa9901

  03 febrero 2021
  Hair everywhere!

  At first the room looked typical and nice, but one walk into the bathroom and was immediately turned off. Giant black hair sitting on the toilet seat. Peeked into the shower to see the same, more black hair. The shampoo/conditioner bottles only had half the product left in them and had clearly been used already. Terrified of using the towels after the first one I grabbed had black mascara smudges all over it.