Best Western Plus Hotel Excelsior

Comentarios destacados

• Agustin C

  14 octubre 2016
  Excelente Hotel con un trato agradable

  Hemos estado en este hotel entre los días 6 y 9 de Octubre, a pesar de ser Españoles y nuestro inglés no ser muy bueno en recepción los dos primeros días se nos trató de una forma muy amable e intentaron resolver nuestros problemas de la mejor forma posible, afortunadamente el tercer y cuarto día en recepción estaba Adrián, Madrileño y paisano que nos hizo muy llevadero el tema tanto por el idioma como por su amabilidad y presteza para ayudarnos. Las habitaciones están a la altura de un hotel de 4 estrellas, con wifi, y por contra de otras opiniones que se han escrito aquí, en las habitaciones exteriores a pesar de oirse ligeramente el ruido de los tranvías, este era llevadero, e incluso a determinada hora dejan de funcionar. El desayuno era muy completo y el personal que te atiende es muy amable. El hotel está a escasos 200 metros de la estación de trenes, y de tranvías que te hace muy fácil el transporte a otros sitios de la comarca y la ciudad.

  

• Anneke E

  10 agosto 2017
  Perfect hotel near station

  Quiet room, clean. Good breakfast. Luggage storage. Near city centre. Good staff, helpfull. Bathroom is small. Perfect for citytrip. No noise from street. Beds are good. Perfect if you travel by train.

  

• txde

  16 septiembre 2017
  Close to train station

  BW Excelsior is a decent hotel close to train station as well as to the city center. Rooms are good and you are offered a free bottle of water on the first day of your stay. Reception staff is very nice and the the restaurant in the first floor offers a tasteful selection of local food. Breakfast is very nice with a lot of choices.

  

• joshuasshaw

  15 agosto 2018
  Rude Bartender and Misleading Trip Advisor Page

  My wife and I stayed here for a business trip. We booked this hotel because Trip Advisor clearly stated it had Air-conditioned rooms. We were traveling in August and knew the weather would be very hot. Once we arrived we were told there were only a few rooms with air conditioning and none were available. This is not acceptable to advertise this and yet not provide it to guests. Additionally, we sat near the bar area for 10 minutes as we spoke with friends, The bartender was very frustrated with us even though we asked if that would be okay. This is was a disappointing experience.

  

• dirkdale

  19 agosto 2018
  A dud

  This hotel in no way is 4 star, about 2.5 would see it out. The photos are misleading and made to look better than it is. 2 lifts to get to the room is different. At no time are any reception staff at the desk. The rooms are furnished with basic 1950s furniture and as others have said about the air conditioning is true. We had one of these rooms but when we complained it didnt work a man came up put his hand on vent and said it takes time to cool down. The next day an air conditioning man came and told us it is not air conditioning but an evaporation system. Useless. A fan was supplied that did help. To us 4star hotels have dining rooms not this one. The 20 minute walk down town to eat was much better than railway station take away. No bathroom toiletries either. Either Best Western or Trip Advisor should relate this place as neither companies image is enhanced by this property. Good point it close to the station.