Best Western Plus Finger Lakes Inn & Suites

Comentarios destacados

• TimothyM763

  28 octubre 2020
  No Housekeeping During Extended Stays Due to Covid

  This is our fourth visit to the Best Western Fingerlakes Inn & Suites in Cortland,NY to visit our grandson at the college. It will also be our last. We booked two nights and went out the morning of the second night while the housekeeper was on our floor. Upon returning at 3:00PM we entered the room and found it had not been attended to.; no fresh towels and bed not made. Having paid full price, we expected service. I was told at the desk that we had been notified that these services were not offered during our stay due to Covid. However, we were not told or notified when we reserved the room and there was no notice at the counter. I also explained to her that the housekeeper had been on our floor and did not notify us either. Contacting two other hotels in town, they told me they certainly will service the room each day. Sorry to say this will be our last visit to this hotel when visiting our grandson.

  

• ROCchef

  12 noviembre 2020
  Decent, nothing special

  As the newest property in Cortland, the building is far superior to anything else in the area. Most other hotels in this college town are run down or of the, ahem, hourly rental variety. Room and furnishings are on par with a mid-scale hotel such as Hampton or Comfort. Staff attentiveness and service remains their downfall. Twice I've been billed for what was supposed to be a loyalty points stay. After 6 months, they're still "cancelling breakfast for safety reasons" when most hotels have found ways to offer comp breakfast safely (grab and go, pre-order, staff served, etc). Location is just south of the city in a beautiful country setting. A nearby hotel is currently being renovated and will be the first Marriott flag in Cortland, and I'm hoping this will provide a more solid guest experience -- and, perhaps, force BW to step up their game a little.

  

• ddowdy1

  13 diciembre 2020
  Excellent room and service

  Excellent room meeting COVID-19 standards. Very personable and attentive staff at check-in, check-out, and at breakfast. I will definitely return to this Best Western whenever I am in the Cortland area.

  

• kristenfrench2021

  23 enero 2021
  Worst experience ever

  Horrible. Overnight staff was rude and distracted the entire shift by her tv shows. No heat. Broken lamp. Stayed one night in the king suite left, came back two days later for a Tuesday to Thursday stay in the king suite and because we arrived too early after working for 48 hours straight and being ready to just crash, we still had to pay for the two nights but had to leave eleven am WEDNESDAY. NEVER EVER EVER again will we use this hotel unt things are corrected for this BS. Which I am almost certain they never will be, so BEST WESTERN just lost my business until further notice!!!

  

• rvmesq

  07 febrero 2021
  Great hotel in the Cornell/Cartland/Ithaca region

  The hotel is very clean outside and in, with plenty of available, free parking. The rooms are clean and comfortable with very large, clean bathrooms. The internet service is reliable and quick, too. The hotel is conveniently located within minutes of Ithaca and Cortland and the price is great, given all of the offered amenities.