Best Western Plus Executive Suites

Comentarios destacados

• IVAN B

  19 septiembre 2016
  Muy mala ubicación, no se siente seguro!!!

  El hotel bien a secas, pero la ubicación muy mala, a pesar de que esta a pocas calles de los Freeways a San Francisco no se siente seguro por el tipo de personas que se paran por ahi. Del otro lado de la acera se paran personas con muy mal aspecto sin hacer nada mas que observar que bajas del automóvil y que metes a tu habitación. Es muy incomodo y no te quedas tranquilo de dejar ahi tus comprar y cosas personales.

  

• eppleycb

  14 enero 2020
  Restful Accommodations on Christmas Even

  My wife and I enjoyed a very restful time at this Best Western during the night of Christmas Eve, following a day of air travel from the the East Coast to California. The room that we stayed in was recently renovated as part of an overall effort to renovate this Best Western and the room had excellent amenities, oroviding us with a great night sleep. The staff at both Check-In and Check-Out were also very helpful in providing assistance with questions, especially regarding finding a dining location that would be open on Christmas eve. We certainly would stay at this facility again based on our experience.

  

• jimbrau1

  16 febrero 2020
  Stolen property from suitcase in closet in room and terrible management response.

  Our stay at the Best Western Executive Suites in Redwood City, California, was marred by the theft of a laptop computer from inside a closed suitcase in a closet in our room while we were out for the day on February 7, 2020. We reported it immediately to the desk clerk that same Friday night. The desk clerk advised us to check back in the morning with the manager, which we did. The manager was unavailable on Saturday morning and we were told the desk clerk had checked with the housekeeper who had not seen it. The desk clerk asked us to call on Monday when the manager would be available. But the manager was apparently dealing with an emergency at another property on Monday, so not available then. We immediately submitted a police report to Redwood City police, but it was rejected on Tuesday as the motel is located in an unincorporated area of San Mateo County. We also began the lengthy process of securing bank account passwords, credit cards, Apple ID, Amazon, e-mails, Chrome, and other accounts that might expose us to identity theft. Two more calls asking for the manager on Tuesday also failed, as the manager was either in a conference or on another phone call. On Tuesday we also submitted the police report to the San Mateo County sherriffs office, believing time was of the essence. We sent an approved copy of that report to the manager Nicole Jones, who then left a voicemail that she would be would be sending an e-mail follow up to the police report. Five days later, we still have had no e-mail response. Clearly, management of the Redwood City Best Western Plus has an appalling lack of focus on responding in a timely way to incidents where room security has been breached and valuables taken. Managements lack of response should be serious concern, as either the lock on the room door was either inadequate or personnel who had keys are not trustworthy. We are aghast with the lack of any kind of reasonable immediate response from management to address our loss and the security of all rooms and room keys. This is not what we expect from a Best Western property.

  

• teripagel

  03 marzo 2020
  College Tour

  On our recent college tour of Stanford we stayed at Best Western the night before. Everything was perfect starting with the reservation and check in to the gym (my daughter used, not me). Breakfast was good and it was nice that they had items for my vegan. The hotel room was very clean. Id highly recommend staying here.

  

• babycalia

  26 julio 2020
  Nicely renovated room

  Nicely renovated room. I have stayed here way back 3 years ago. I love their new interior, nicely done. Helpful staff as always. There is a grocery nearby and Jack in the box. Room are clean and comfortable.