Best Western Plus Bessemer Hotel & Suites

Comentarios destacados

• jtribble10

  13 julio 2020
  Travel

  Our stay at the best western plus was pretty pleasant. There were a few disappointments. However, the front desk staff was very helpful accommodating my request. I had a double Queen with a kitchenette. Kitchenette wasnt what I expected. I expected a little stove. It was mainly a wet bar with a dining area. Which was cool. We called it our courtyard dining room when we opened the blinds. I visit the area often. We Chose this hotel due to its location being close to family, right off interstate, and great attractions near by. The cracker barrell is across the street. Great for breakfast before hitting the road. I agree the bathroom could be a bit bigger. I had a good price on the rooms. My second room I was expecting a king suite. However, my third party booking site booked a regular queen room. Due to covid-19 no hot breakfast or pool time. I suggest staying on the 3rd floor if traveling with infants or elderly for noise sake. Overall I enjoyed my stay. Pretty decent place, good price just needs some upgrades.

  

• debracM6776RD

  02 octubre 2020
  Very disappointed!

  I have been staying at this hotel every time I'm in town for 10 years. I have never had a bad experience until this trip. Messed up reservation, no TV guide, no dirty clothes bag. Get your act together BW!

  

• paulgX5110FQ

  25 octubre 2020
  consider elsewhere

  first of all messed up reservation, would not correct it, lied about the reservation and other employees, manager not there to handle the issue, very rude, rooms not fully cleaned. check in and out people were rude , will not be going back there again, ETC.

  

• notfarfromhome

  31 enero 2021
  Pros but huge letdown- do not book rm 1112

  First I compliment the front desk attendant. She was courteous and efficient as she checked me in while answering my questions and the phones. The room was clean as expected by a Best Western. However. A warning to anyone who wants to actually sleep while here, do not stay in room 112, The window of this room is right next to the cigarette/smoking receptacle for those who smoke outside. I heard every conversation throughout the night, including 830pm, 10pm 1130pm 330am and bright and early at 600am etc etc.....This went on all night long. I heard doors closing and opening in the hallway all night and conversation too. At about 1130pm a group of extremely loud individuals made themselves heard outside before coming in and then in the hallway for a good half hour. I did request a room on the first floor and close to an outside exit as I had to bring my bicycle inside, I did not expect to be awake all night though because people can stand directly outside the room window. At one point after listening to chatter for a half hour, I even knocked on the window and asked them to lower their voices, but I didnt do this all night long. I actually thought about calling law enforcement myself at one point when the group was so loud. Additionally, the window coverings dont stay closed all the time so imagine showering and sleeping knowing that at anytime someone can see in the room. I choose Best Western Plus most times while traveling but lesson learned here, stay off the first floor by any entry doors.

  

• barbaramF8731MM

  20 enero 2021
  Additional Charges

  I was a guest at this hotel in December 2020 and my stay was good. The trouble began when I checked my bank account after my stay and discovered I was charged twice. Made a call to the hotel on December 29, spoke with the manager on duty and was told one amount was for authorization to hold my card and the additional amount was for the hotel charges. I asked when will my funds would be return. The manager told me would take 5 business days and my bank should have a code to do the refund. Called the hotel back on 5 January to let the manager know my funds was not deposited to my account but was now told she did not see the additional charge that we spoke of the week before. I was told to contact my bank, which I did. I have receipts of both charges and the hotel refused to refund me. Because of my business in Bessemer, I felt I had found a good hotel to lodge with. That will not happen anymore. Guests, please check you bank statements after your stay. I hope your visit will be better than mine.