Best Western Inn of Palatka

Comentarios destacados

• 446osvaldoo

  06 julio 2015
  Alojamiento y ruta

  El alojamiento y las comodidades fueron muy buenas. Lo unico que no coincidio fue el GPS al direccionarnos a la dirección indicada del Hotel. Estuvimos solo una noche, pero el hotel se observa muy limpio. La atención fue muy buena, ya que solicitamos agua caliente y no hubo problema en adquirirla.

  

• Tom C

  17 marzo 2020
  Not Happy

  rely do I find a need to give a Best Western a poor review, but this time I must. My wife and I planned to stay there for 5 days and ended up staying only 2. Outside the facility looked great and the lobby and breakfast ate looked clean and recently renovated. The room was clean and comfortable, but the carpet was worn and badly stained. At breakfast they had a sign that gluten free items were available upon request, however when my wife, who must eat gluten free, asked if they had gluten free items, they did not. The biggest issue though was our room not having been cleaned on the second day of our stay. When we left our room for about half an hour to go to the lobby for breakfast, we put out the do not disturb sign until we returned. Upon returning to the room, we took the sign down and left for the day. When we returned later that evening, the beds had not been made, trash not emptied and towels on the floor were not replaced. We informed the front desk, they apologized and they gave us some clean towels, soap, etc. We checked out the next morning and explained to the assistant manager the problems and the reasons we were leaving. While she did apologize, she did say they had to go by what housekeeping said and that the sign was up all day and the manager did not believe us. It was not there for more than a half hour and no business should say they do not believe a guest.This is the first time at any hotel where having the do not disturb sign out for such a short time resulted in the room being left untouched and the management implying it was our fault for put the sign out for a half hour. Finally, we also recommended they put a new carpet in the room.

  

• Larry C

  18 julio 2020
  not for children

  This is not very family orientated. I stayed here many times over the past few years, It is always crowded with out of state workers many of which hang out in the parking lot drinking and bar-b-queuing other than that the room s are clean, the night staff is friendly WiFi is good Cell phone service not so good but not BW fault

  

• m00selt

  16 septiembre 2020
  Stay away from this place

  Stayed there several times over the years, but the most recent was a total disaster. Biggest problem was when checking out. The previous night, I closed the bathroom door to take a shower. I noticed that the towel hook on the back of the door had apparently been pushed hard enough the allow the towel hook to puncture into the bathroom wall, behind the door, causing damage. In the checking out, I advised the man at the front desk of the damage. He wantedto see it himself. He called his cleaning staff. They spoke to each other in a foreign language after which, the manager stated that the staff had never noticed the damage, and I obviously caused the damage. Knowing that I definitely did NOT cause the damage but seeing a notice that the motel reserved the right to hold a $50.00 deposit on the guests credit card to pay for any discovered damage after the guest checked out, I wanted to get out front and let them know what I had seen. The manager assured me I would not be charged for the damage even though he strongly felt I or my wife caused it. BS. My advice to anyone who decides to stay there is to very closely inspect the entire room, bathroom, behind the door(s), behind the curtains, check EVERYWHERE. If you do find damage or something unusual or out of the ordinary, immediately notify the front desk and demand it be documented. Take your own pictures and hang on to them. Batter yet, don't stay at any flea bag hotel/motel that has such a clause on their paperwork or website.

  

• Jeff K

  30 enero 2021
  Nice stay. Clean. Helpful staff

  Stayed here for a boxing tournament with team. It turned out to be quiet, clean, staff was helpful. Its a typical travel type hotel. Nothing great, but not disappointing. Had what we needed ice, beds that were comfortable, laundry, close to palatka restaurants. Right on route 17. No complaints for $.