Best Western Hotel Helmstedt

Comentarios destacados

• Duzepiwo

  08 agosto 2018
  Very close to autobahn

  We travel by car regularly between the UK and Poland and always make a stop around halfway, in Germany. This hotel is ideally situated very close to the motorway so doesn't need a long detour from an already long journey. It's very clean and quiet and has all the facilities you would expect of a decent mid-range hotel. There is a small restaurant which serves decent food, and despite our slightly late arrival, they kept the kitchen open for us so we could have a meal. However, they did have a wedding reception on at the time, so the kitchen staff were all there and it wasn't a major inconvenience for them. The rooms are very clean and comfortable, but there is no air conditioning, so during this summer's heatwave the bedroom was very hot and stuffy and despite being on the ground floor we had to keep the windows wide open all night.

  

• Ian N

  27 agosto 2018
  Its a shame!!!!

  Look, if you are after somewhere to spend one night to break up a journey then this hotel may be acceptable to most. The room was clean and modern but tiny! Our son ended up sleeping on a mattress on the floor as the foldaway bed they had provided was so noisy he couldnt have slept, and more importantly neither could we, or even the people in the room next door!! Im afraid the evening meal was very poor. Even the fries had obviously spent too much time under a hot plate and were soggy and tasteless. The breakfast was also limited (no chance of my normal omelette!). For the cost I would have expected better. I can see that they (the staff are very pleasant) are trying to be good but frankly they just arent there!!

  

• fabiogC2381OW

  01 abril 2019
  Terrible service! Please avoid it!

  I have just arrived after a long trip. I booked a double comfort room to have a bigger bed to sleep and I find a single room! I enter the room and it is freezing! I call once time the reception and they told me that they are going to fix it and call me back in 5 minutes. Nothing. I call again and I asked explanation saying that I have fever and I need hot room. Still nothing. One young receptionist is just kidding me at the phone. I call for 3rd times and I ask to talk to her boss and she say that he is sleeping (probably in warm temperature and they dont care to leave guest in cold). No way to solve the issue. Then tomorrow I have longbtrip by car and some important medical exams that I am gonna miss due to their treatment! Please avoid this place! Absolutely! I travel a lot for my job and this is the worst service that I have never had in a hotel! And they say that it is 4 stars...for the service they dont deserve any star! Fabio

  

• Sightsee24664050463

  02 abril 2019
  Close to highway but better to pass for another hotel

  Food quality of restaurant is poor, if you stay here perhaps you better eat at the nearby burger King. Rooms are clean. Shower has curtain and that is not very comfortable, but at least shower head gives plenty water. Central ventilation is a bit noisy but luckily stops at 11pm.

  

• Culture575486

  08 abril 2019
  Messe Hannover Trip

  Hotel was little far from Messe Hannover but due to schedule had book in Helmstedt. rooms were clean but little small, & as our rooms were located on top floor we had to watch overhead or else we would bump our heads on the roof line. bed was little too soft & some colleagues commented their back were sore after several nights of sleep. Breakfast was served good overall but ran out of certain foods at certain times.