Best Western Franklin Inn & Suites

Comentarios destacados

• 4yourmomma

  24 septiembre 2017
  Baseball Tournament

  We stayed 1 night King Suite two adults toddler and teen. Front desk girl was out by the pool when we arrived so there was a slight delay on Check In. We get in the room unpack and notice there is no bedding for the sleeper sofa. Call the front desk and I'm told I need to come get it. Ok I go get the "bedding" it's a sheet and blanket? I ask about a pillow, she says we Don't have extra pillows? What so they sold me a room that sleeps 3 but the 3rd needs to bring his bedding. (Smh) We are in town for a baseball tournament and have two Sunday games Saturday night I go down to the front desk to ask if we can get a late check out, the girl says we only do two late checkouts and they are already taken. I ask to speak with the GM I would be willing to pay to have somewhere to go in between games. She said I needed to talk to the girl in Morning because she didn't want to do something and get in trouble. Needless to say we did not get the late check out. The room was clean but the bed was hard and the sleeper sofa was just springs covered by cloth and the single sheet we were given to cover it and a wool blanket you would get from a shelter. Oh, I forgot to mention the sheet and blanket were not folded, they were given to me in a ball. She mentioned she was not good at folding. Highly disappointed, will never recommend this BestWestern and will not return. The General Manager, Manager and staff should be ashamed. I've never stayed in a place with such poor service. We didn't get up in time for breakfast so I can't comment on it. Checked out by 9:45, breakfast ends 9:30am.

  

• Susie A

  27 septiembre 2017
  Best choice in the area

  We stayed here as part of a baseball tournament and know that it is a small town, so weren't expecting a high end experience. The staff is helpful and the housekeepers work very hard to do their jobs. The breakfast is okay, enough to choose from, but nothing fancy. Great breakfast tacos at the Tex Mex restaurant down the street.

  

• clarkhg

  27 septiembre 2017
  Awesome stay

  Highly recommend this hotel for outstanding service, nice rooms and great food. Hotel is in a great location to see Hearne or other areas. People are so friendly and caring. Will definitely stay here again.

  

• Debbie F

  02 octubre 2017
  The hotel with a smell

  This hotel rooms stink and there is no soap or shampoo in the room. We could not get the front desk to answer calls. The pull out had no supplies and they had no pillows for it they where out. Horrible service

  

• westfordjoe

  04 enero 2020
  Good overall but a few serious issues

  I stayed here four nights looking for a clean, comfortable, secure room with nothing fancy. Overall, this hotel met my needs, but there were a few serious issues. Twice during my stay, my room was not serviced. The first time, I had a "do not disturb" sign on the door until about 9 A.M., then switched it to "make up room" when I left the room for the day. The second time, I had a "do not disturb" sign on the door until about 8:30 A.M. then took the sign down completely when I left the room at 8:30. When I brought this to management's attention, they politely explained to me that, if a maid comes by one time and there is a "do not disturb" sign on the door, I've missed my chance to have my room serviced. Check out time is 11 A.M., so a maid must work until at least that time to make sure all the rooms are serviced. When I explained to management that their policy is unsatisfactory, all I got was lip service. This hotel advertises that it comes with breakfast. On the fourth morning of my stay, there was no hot breakfast, only cereal and pastries. When I inquired why, management said there weren't enough people staying in the hotel that day for them to prepare a hot breakfast. So if not enough people stay at this hotel when you do, your services are reduced.