Best Western Danville Inn

Comentarios destacados

• Steven J

  25 enero 2021
  Perfect place to stop on the road

  We stopped here for a night at the end of the first day of a long three day drive. It was the perfect right-off-the-highway hotel. The room was clean, spacious, and had all the amenities. We had an SUV packed to the gills, and the parking area was well-lit and the area appeared safe. There was no issue checking in with our dog, and the $20 pet fee was reasonable (as it goes these days). Special shout out to Martin who took our phone reservation and then checked us in at the front desk. There was no question that he REALLY wanted our stay to be perfect. Recommended without any second thoughts.

  

• Chefcorr2012

  26 enero 2021
  Safe and Cozy Overnight Stay

  My husband and I had to travel to Danville for Covid vaccine shots during a winter weather advisory and booked an overnight at the Best Western Danville to be close for our 7 am appointment. The hotel was just what we needed to relax in peace and comfort, knowing we were close by. The attention to CDC cleanliness protocols is evident and we appreciated that. I booked online and then called to see if we could get a microwave and mini fridge in our room and were accommodated, no problem. We brought in our own dinner foos but were happy to enjoy the hot breakfast sandwich and breakfast bag including a perfectly ripe banana in the morning. Karen at the front desk was gracious and efficient during check in and check out in the morning was equally smooth. A good option when there are not many others in the vicinity.

  

• mlauds04

  18 febrero 2021
  Excellent stay

  Hotel was excellent. The rooms were super clean and cozy, plus prize was great! The staff was amazing and very friendly. Close to Geisinger Danville and many local attractions. Definitely will be staying again in the future!

  

• dawn2004jb

  02 marzo 2021
  Amazing hostess

  Both front desk ladies were amazing! Breakfast was good even though it was take n go. The rooms were nice and clean. The shower was awesome and great pressure. The bed was comfy. The floors looked very clean

  

• MJ101457

  09 marzo 2021
  Beware of lousy customer service

  We chose this location because it was along the route of our 15 hr drive from IL to CT. After all day in the car, we were really looking forward to our upgraded room with a hot tub. However, once the tub filled half-way, the water turned cold. I called the front desk, and the clerk said he would reset something and that we should wait a few minutes then turn the water back on. We did as told, and the water was hot, so I called the clerk to let him know. Unfortunately, after a minute the water turned cold again. We tried waiting 30 minutes and filling the tub again; same thing happened. At this point, it's 10PM and we have a 6 hr drive the next day, so we went to bed. At check out, I told the clerk what happened and said I'd be happy to pay for the upgrade to a king room, but not the added upgrade for a hot tub that wasn't. She said the manager would be in at 3:00 and call me. Two days later, after no call or credit to my account, I called the hotel. I spoke with a nasty man with an attitude who immediately said there'd be no credit because I indicated everything was fine. He was not a manager, so I asked that one call me. When Karen called she agreed that there would be no credit because I should have called the desk for the second time so they could move us into another room. I said, "Do you really think I should have packed my belongings at 10pm and moved to another room? Not only did we have a 6 hr drive the next day, but I'd wiped down our room when we arrived as an added precaution." I reminded her that I wasn't asking for a free room, just to not pay the upcharge for the hot tub. She refused to budge and we went round and round. I said, "I'm done arguing, I'll post a review and let others decide if they want to stay someplace with a distorted sense of customer service." She said, "Fine-have a nice day," in the tone snarky people with no customer service use. There are tons of hotels in Danville just off the expressway. I suggest readers find one that values their guests - for our return trip, I know I'm going to!