Bentley South Beach

Comentarios destacados

• NOPLIS

  08 agosto 2019
  Sucio

  No llega a una estrella, estilo art deco descuidado y sucio. Gran desorganización, no hay ninguna cara visible como responsable de este hotel. Nada recomendable menos para familias. No hay relación precio calidad Hospedarse allí es perder dinero

  

• CARLAP71

  02 noviembre 2019
  La peor experiencia de mi vida

  Viajo a Miami 4 veces por año y esta es la peor experiencia de mi Vida. recibí una cama Rota me caí y me lastimé la espalda. me endilgan una reposera de sol Rota que nunca usé y todavía estoy en disputa con el hotel Por qué me la quieren cobrar 75 usd, cuando tengo testigos de que jamás la use.Ni siquiera tienen mi firma porque jamás firmé esa reposera que dicen que he retirado .Llamé por teléfono varias veces para informar incluso del horario de mi llegada Y asi y todo la habitación no tenía cortinas la cama estaba rota no tenían camas de reemplazo al día siguiente me mudaron a otra habitación por la que pagué 250 doláres más. Y también tenía faltantes y Desperfectos. Un empleado me maltrató a mi y a otros huéspedes. Y un valet parking Me exigió propina independientemente de que yo abonara aparte este servicio. NO VAYAN . VIAJO MUCHO POR TODO EL MUNDO. LO QUE VIVÍ AQUÍ JAMAS LO VIVÍ . NUNCA .Y SI VAN CONTROLEN LAS COSAS ANTES DE QUE SE LAS DEN y ojo con las tarjetas. Aun no se si no tendré que demandarlos 

  

• lorelaih90

  08 marzo 2021
  Remedied a bad situation with some hesitation.

  Our stay for the most part was good. The hotel is very nice and is across the street from south beach so it has a great location. There are lots of things to do on Ocean Dr. The last full day of our trip, the sink in our kitchenette fell out of the frame and burst the pipe. I asked for us to be moved to another room. We had had other issues with the room (broken tiles in the bathroom, low water pressure in the toilet) that I had not complained about, because I considered them minor, but the sink was the last straw. I had to ask on two different occasions to be moved. The first time, the manager did not seem willing to assist me, stating there were no rooms to move us to, and Id have to speak with another manager the next day for a credit/refund (they wouldnt be in until after we had checked out). It wasnt until the second time when I mentioned the toilet issue, and my friend noted that she was a repeat customer and had recommended The Bentley to us, that the manager was suddenly willing to work with me. We got an upgraded suite that was very lovely and I appreciated it. We were able to relax and have a less-stressful evening. The manager also threw in another voucher for two free drinks. Although they were hesitant to work with me initially, they eventually came through and remedied a bad situation. I would consider staying at The Bentley again when I come for another visit to Miami.

  

• radeeme

  09 marzo 2021
  Miguel Toledo Made Our Visit AWESOME!!

  He was the first person we met at the hotel. He was very pleasant and personable...He had a wealth of knowledge and information for any and everything we wanted to do in the area... Miguel, YOU ROCK!!

  

• KeeHughes95

  12 marzo 2021
  Excellent

  Miguel Toledo made out stay AMAZING !!!. He was super kind and very helpful. Would recommend this hotel to everyone to stay here. It was perfect room was very clean and very comfortable. The service was Great !!!