Belvedere Stratford City Edge Apartments

Comentarios destacados

• jms52

  17 julio 2017
  To see the paralympics

  On arrival ( after phoning reservations) eventually met by the booking in clerk who informed us that we would not be staying at these booked apartments but one "just up the road" belonging to the same group- we were not informed of its name or of this change before our arrival. After check in we were given one key. Spacious and clean apartment but basic on the sixth floor. Fully equipped kitchenette, tv in lounge, two bedrooms and one bathroom. No bedside lights in bedroom but clean linen , towels & toiletries provided. Doors from lounge opened onto a balcony ( on a very noisy street)- but could not be locked! No views to mention- just other apartments. Bedroom balcony doors unable to open as they were locked and no key provided. Curtains flimsy and no black out blinds. Wifi very poor. Ideal location for Olympic park, less than 10 minutes away and about a fifteen minute walk to Stratford international. A satisfactory stay- neither brilliant or poor. Phoning for strict check in/ check out time consuming & security to apartment on weak side- no safe provided . On leaving just asked to leave the key in apartment - hopefully everything remained in the good order we left it in. Would stay here again for convenience- a very average apartment let.

  

• Lotty G

  23 agosto 2017
  Do not stay here

  Booked these apartment through booking.com. I booked to stay at the Belvedere Stratford city apartments as myself and 5 friends were attending an event on Sunday 20th of August. In the lead up to our stay I received several emails requesting ID, Card details and I requested parking to which was confirmed also which was as expected. On Friday the 18th I sent an email just to confirm the parking, but received no response. I then tried to call 4 times on Saturday the 19th to check the booking and ensure everything was ok, and was grew quite concerned as the 2 phone numbers provided on my correspondence emails were no going through.They at this point took a £250 safety deposit so had taken approx. £400 by this point 020 3095 1000 keep going through to voicemail and the mobile number 07956459938 I was getting the mobile phone you have called is not available I left things until Sunday and hoped for the best. We were travelling from Stamford (Lincolnshire) by car, so a 192 mile trip. On the way, I tried to call both numbers approximately 20 times between the hours of 1pm through to 4pm. The landline number had an option for any emergencies to press 1 I tried this, and then it rang off to a voicemail. I left a voicemail to explain the situation and could someone call me back urgently as I was getting rather stressed by this point as we had to be at an event no later than 4pm. We decided to go the event and at regular interval keep trying to call the numbers and hopefully once through, By 5pm we had to start looking online for other hotels and the only place we could find was 3 separate rooms in Ilford (Ogradys bar) and pay £80 per room, so £240 in total. We had to take a taxi to Ilford which cost us £35 and the accommodation on top ended up costing an extra £126.50 that we anticipated and to top this off, the £250 reservation is still being retained off of my card. I received a whatspp at 18:32 from Belvedere (on the same mobile number that constantly said the mobile number you are calling is not available) to say they had been trying to contact me with no luck and that they would keep the check in desk open until 7pm. At this point, I tried to phone the mobile AGAIN and YET AGAIN, there was the same message. I feel this was a complete scam and am absolutely appalled at the way the apartments contact strategy and phone system does not work. Not only did they spoil what was meant to be a great day out with friends but they have also cost me extra money and form what my email reads I will be charged £148.50 because they cant answer the phone so we could be shown an apartment that we had paid for Never stay here - or should I say try to stay here!

  

• stephanie_liane

  27 agosto 2017
  DO NOT BOOK WITH THIS COMPANY OR APARTMENT!!

  Do not book with this company or apartment. Booked through booking.com sent all the information that was needed to them myself as the lead passenger but then changed to my friend she sent her ID, on the day of the arrival we kept calling that mobile number with no ring straight to cutting us off we text it nothing. Arrived st the apartment after 3pm check in to be greeted by no one we kept calling and calling , no one came a friendly resident let us in and said that they do this all the time and the guy will not turn up. We were down for a festival and had no time nor the money to be messing around. The above is short recap of what happened but I strongly suggest no one to book with these SCAM of a company. Trying to get a refund back through booking.com! Wish I had checked the reviews on here first!

  

• tye99

  22 octubre 2017
  Very poor

  Came here for a concert but was made late because of the very poor check in service. After nearly an hour of trying to call a mobile number as well as a landline that was given I asked why it took so long to answer, and the response was 'I don't think so, I will have to check that'. Surely a courteous sorry would do! We had the same problem as previous reviewers. As this was the most irritating thing about our visit we also were told that there wasn't any parking so we had to pay another £25 for parking across the road for the privilege . Customer service very poor! Do not stay there!!!!!

  

• Hannahswancott

  07 noviembre 2017
  The Most Awful Experience - Worst Travel Experience Yet. DO NOT BOOK!

  I honestly do not understand how these can still be listed on expedia, booking.com etc, we had similar issues to every other reviewer here. I began phoning at 11am to gain access for check in details, I phoned a total of 23 times between 11am & 7pm. No answer, No contact. I arrived at 6:30pm, checked in by a lady who seemed sick of being at work, she struggled to contact the owner to allow us access. We waited a further 1 hour before accessing the apartment, being left stood outside in this part of London at night is far from ideal. They took £250 breakages deposit from us, which is fine, however she typed the details on her phone!? Not safe. No apology for all of the issues from her when we arrived, not even a smile!!! I felt so so unsafe and uneasy, I have never had that feeling before. She made me feel so uneasy and even joked saying 'You can phone the office if you need anything, although they won't answer.' She seemed as sick as everything as we were. We then FINALLY entered the apartment to realise it is NOTHING like the images, total fake. It smelt, there were personal items left on the table (Someones confidential post and glasses) Dirty bathroom, dirty sofa's, everywhere felt disgusting! Plus....BLOOD ON THE BED. I asked to leave the apartment and checked out immediatly. It is not safe, awful area, awful service, awful scam of a business. I am appalled that expedia allowed me to book this! I am now £500 out of pocket. Pleased I checked out though, It isn't worth risking your safety to stay here and feel so uneasy.