Belterra Casino Resort & Spa

Comentarios destacados

• fernandog893

  28 mayo 2014
  Para pasar un fin de semana

  te puedes pasar un fin de semana entero sin salir del complejo, solo si te gusta jugar en el casino. Tienen unos alojamiento encantadores y restaurante con un buena calidad. Esta fuera de la ciudad y puedes realizar paseos por el campo

  

• lynnmO8786YV

  01 octubre 2020
  OK, but very noisy

  The hotel was clean, everyone I interacted with was nice, polite and accommodating, but the rooms were not designed to keep noise out AT ALL. I could hear every time the person in the next room got a text message n their phone and every conversation going on in the hallway. Because it's at a casino, there are people coming and going from their rooms at all hours, including the middle of the night. Not only were people not quiet in the hallway, it seems no one knows how to leave their room without slamming the door. I do understand that the hotel can't really control how loudly people talk or whether or not they let their door slam, but something could be done to help keep the noise out of the rooms.

  

• U5611SCmarkb

  03 noviembre 2020
  Weekend Get away

  Wife and I picked a place within 6 hour drive to go and figured based on the photos this would be decent place to visit. We were wrong, they show the good parts on the website, which I understand but this hotel is old looking in person. Carpets are completely worn down and faded, the non-smoking floor and rooms smell of smoke and permeated throughout. I get, it people smoke and gamble, drinking as well but highly frowned upon at the slot machines and no drinks at the tables, despite a $15 dollar minimum per hand. Staff is not well trained in the COVID protocols and was hit or miss when someone was going say something. The hotel has 15 floors, which means it can hold quite a few people but the table gaming floor which maybe had 24 tables all surrounded by slot machines was very crowded despite only allowing 2-3 people per table. Very crowded under the guise of social distancing. Their rent a security forcing everyone to wear a mask going into the gaming area, was not enforced while inside. I hate wearing the mask and wont wear it if I dont have to but if the rules of the business state I need to wear it to enter, I will wear it if I want to enter but people should wear them correctly or they do zero good. Mentioned this to the staff and all I got was shrug. If you are looking for a cheap place to gamble and drink, this is not the place. At $150 a night plus taxes and such for a basic room and not able to do much of anything else, this was a waste of money. I could driven a few more hours and stayed at the MGM Grand for few more dollars and had a better experience.

  

• jimbN9837IP

  30 diciembre 2020
  Try harder...

  Casino floor personnel were very unpleasant, specifically the pit bosses. Most dealers were cordial and friendly, especially Mike at the Blackjack table. Due to COVID, they decided to ban all eating, drinking and smoking on the casino floor. There is an indoor smoking room but every machine is turned off, cant even play in there. You can tell this was most definitely a beautiful property at one point but its definitely going downhill in regards of the upkeep. The elevators were gross, dental floss on the floors. The chandelier where the main elevator is with the very crooked shades was very tacky. All brass fixtures throughout are dirty and disgusting and need replaced. The service and food at the sports bar was very good, especially the waitresses. The rest of the casino personnel need to take a few lessons from them. We lost a large chunk of change gambling there and they were not even willing to comp the two nights of resort fees for $22. Not a good move to make people want to come back. We traveled nearly 6 hours from the Pittsburgh area to visit this place and spend our Christmas weekend here and itll be the last time. A little hospitality would go a long way. On the way home we stopped at Jack Casino in Cincinnati which is soon to be branded as Hard Rock Casino and it was a light years better experience. Stayed at a Hampton Inn that was 10 mins away, with a MUCH nicer room for a fraction of what we paid at Belterra. Very disappointing Belterra.

  

• Jesse E

  21 febrero 2021
  Beautiful room but a bit noisy.

  We stayed at Belterra on a Wednesday night for my wife's birthday. The staff was super friendly and we practically had the place to ourselves. Our room was beautiful with lots of room and nice places to sit. It was very clean. The bed was a little hard on my tender back but it was serviceable. Our biggest complaint was a tapping noise that lasted throughout the night. It wasn't thunderous oud but it was annoying. The price was a little steep with the taxes and fees. All in all, a good stay and we will go back.