Bedford

Comentarios destacados

• mariemB1028TS

  14 octubre 2020
  Good hotel value for money

  Great hotel, fab location not too far away from main strip. Tram stop right across from hotel. Breakfast fab Rooms good slightly cold but we managed. Hotel clean games room for kids Only negative maybe have a smaller game or something for wee ones my 3 year old was bored but her 2 older brothers (8 &7) had a blast. Didnt stop us having a fab time and would defo be back Never used the pool so cant comment

  

• frannsteve_11

  18 octubre 2020
  Don't be put off by bad reviews

  Stayed here last week,big family group I had been very worried about reviews on trip advisor but could honestly say no complaints whatsoever our room was clean and nice and warm food was lovely and all staff very friendly and helpful,went swimming the pool area was lovely only 6 off our large group allowed in at one time so some went a different day cost £5 per person but well worth it,no room cleaning service due to covid but just take your towels to reception and get fresh one,s no bother.. all reception staff were so nice and helpful and restaurant staff were great. Our kids loved the games room and although we didn't stay in at night there was entertainment on every night great hotel for a great price

  

• saz1108

  20 octubre 2020
  FILTHY! AVOID! - COVID BREEDING GROUND

  My stay at the Bedford Hotel was in a word, disgusting. The standard of cleanliness at this hotel is appalling, and the only COVID-19 safe practice that I noticed was a sign telling guests to wear masks in public areas. I arrived at the hotel on Wednesday afternoon and was allocated a room at the back of the hotel with two twin beds. I had requested a double, but this is an easy mistake to make and could be easily rectified. My fiancé and I were directed to the room behind - room 103. This room contained a double bed, but there was a strong smell of faeces coming from the toilet. We opted to go back to room 102 and push the beds together as neither of us could stand the smell. It was at this point that I looked out of the window and saw an array of rubbish below the room, including socks, shoes, food waste and an upturned bin. There were also crushed up crisps on the windowsill. Not being one to complain, I proceeded to wipe down the interior of the room including critical touch points with antibacterial wipes. It was at this point that I opened the drawer of the dresser and noticed that documentation from the previous tenant had been left there, along with several bodily hairs. Knowing that covid safety cleaning had not been carried out, we packed our things after calling reception discreetly from our room so as not to alert other guests to our experience. The lady at reception had gone up to the room to see what the problem was and said to us "well I couldn't smell anything" and became very confrontational with us (trust me, it smelt of actual poo - made us want to heave - not a standard that I would push on guests myself, but I guess everyone is different). She told us that she didn't know what to do as there weren't any other rooms available, this was followed by an awkward silence and we had to say "well, we really would like another". While she set off upstairs to look for another room for us, I queried whether we could maybe have a drink in the bar - to which she had a very abrupt and rude response of "Well I'm not there to serve you, so no." You would think that when dealing with such a sensitive issue of terrible hygiene standards and bodily hairs being found in a room that she may have been more polite in her response. Upon arrival to room 202, there was a double bed and everything seemed to be cleanish despite there being a clear hazard of a missing bedside table and what appeared to be two large screws where it was supposed to be. After sanitising the room, my fiancé and I (having already wasted enough of our mini break) decided that we were content and left the hotel room for a lovely bar on the northern pier- really clean and all covid regulations followed so it was very refreshing! We didn't have a good night's sleep, due to the beds being uncomfortable. My fiancé felt uneasy in such unclean and unprofessional surroundings and so was hardly able to sleep at all. We got up early after being advised by reception that the pool area was open from 7am the night before. The whole reason we booked the hotel was for the pool (as cautious as we were to use it having experienced the cleaning standards the day before). We were told when we approached reception with our towels that the pool was unavailable today due to the water being cloudy and even if it wasn't - we hadn't booked in advance so we wouldn't have been able to use it anyway. We later heard a woman arguing the same issue with the receptionist and she was told that she would be able to use it. Clearly massive communication errors between staff and the information that they are relaying to customers. I've since seen reviews about soggy plasters and litter surrounding the pool area so am actually quite grateful we weren't allowed in! At this point, my fiancé ( who is a head chef) had enough and just wanted to leave. As we had paid for breakfast, I insisted we stayed and ate it - no one can get breakfast too wrong (despite seeing on reviews that only scrambled eggs were served as covid does not allow for fried eggs!). When seated, it was about 10 minutes until we were approached by a waitress. The waitress took our order and I asked for our bacon to be served crispy. I was handed my cup of tea and orange juice by the RIMS of the glasses/mugs (another training issue, even without a pandemic happening) and the waitress proceeded to slam everything down on the table. There was no hand sanitiser available and I watched as the girls made their way from table to table without washing their hands, serving glasses and cups by the rims. The breakfast was awful, it's clear to see when food has been reheated and kept under heat lamps. My bacon came out barely done - another training/communication issue. Also, fresh condiments must be available and thrown away after being in interaction with another person as per COVID-19 regulations, and cutlery is not to be put on tables around other people until it is about to be used by a customer - saves a lot of waste and manpower if you are following COVID-19 cleaning procedures. My fiancé ate a bite of his breakfast and put his knife and fork back on his plate (he normally eats a full breakfast in about 2 minutes!) I had a bite of toast which was OK, the Lurpak butter was probably the best thing on the table (and it had probably been on several other tables beforehand). We returned to the room to shower and leave. It was at this point that we saw remnants of soap in the soap tray, mould at the bottom of the shower curtain, a filthy shower head and splatters of purple shampoo on the walls of the cubicle. All of which showing that the shower curtains are not regularly cleaned and the shower had barely been cleaned, if at all. Upon reporting this to the morning receptionist, he seemed confused about the standards of safety cleaning in relation to COVID-19 regulations, and insisted that cleanliness doesn't matter when it comes to COVID-19 regulations (I didn't even really have words for this response). Obviously, I asked for a full refund of the £48.75 that I paid for the room and the breakfast. I gave this payment over the phone, booking directly with the hotel so that my money would help a small business rather than a large organisation - I actually paid more than the prices that I found online. Rather than apologising and offering the refund immediately, Mr Andrew Lester sent me an email stating that the hotel was only 2-star (an attempt to justify the poor hygiene standards and cleanliness) and that he had dismissed the rude lady on reception due to my complaint, but was unfortunately unable to offer me a refund. He did however offer me a discounted stay in the cess pit, with a sea view and a free COVID-19 packed breakfast. When I replied to say that this was unacceptable to me - he offered me a free stay (dependent on availability ). Unfortunately because I didn't book through a site like booking.com, I was unable to claim my money back. Don't stay at this hotel. Literally sleep under a pier instead if you have to! Never experienced anything like it in my life. Another worrying insight is that there were big coach parties of elderly people staying there who are vulnerable to the virus. This hotel for some reason is 4* rated on TripAdvisor and it really really should not be. I have stayed in 2* and 3* hotels with much higher standards of cleanliness, I can only assume that these reviews are fake. On top of all this, my fiancé suffered COVID symptoms 2 days after we visited and is currently waiting on the test results. Stay ANYWHERE else in Blackpool, we wish we did.

  

• paulbarron1985

  29 octubre 2020
  Cold , heating not working in room

  Arrived room Was freezing and in poor condition run down, went to use toilet and seat was not secure nearly fell in. We had a 6 week baby with us so decided to leave , we were not staying in a cold drafty room, we have tried to claim our money back for 2 night stay which we did not use via booking.com but hotel has lied and said radiator was working , it clearly was not or why would you let us check out. Keep away from this place at all cost unless you have the standards of a pig then you might be happy .

  

• 1985lian

  07 noviembre 2020
  Simple and basic for a night stay!

  Last minute booking, got a deal room, evening meal and breakfast for 1 adult and 2 children for £60 that's with a discount for blackpool illuminations. While booking explained about my fussy 7 year old daughter who only eats plain pasta and asked if this could be provide, the gent on other end was fantastic his services to provide this made it that little more easing for me, not having to go out and buy something she will eat. Got to hotel lots of parking but I'm guessing this was due to covid reasons not as full. Checked in we was on top floor. Using lift it was an old fashioned open door, pull back the mental sliding door thingy and then release and up we go, was scary so we never used it again lol. Got in room clean, fresh towels, fresh bedding,working TV basic channels on ones we could get mainly kid ones. Evening meal my daughters plain pasta ok but myself and my middle child didn't eat ours as unfortunately we dont like mushrooms or meat on bone, chicken leg dinner and spaghetti bolognese mushrooms in. Maybe a basic kids menu should be offered when booking. So that evening we had to walk into Blackpool to get food. Sleeping, well from what i could, that's why I put good simple and basic. The mattresses was so soft, my 9 year old could feel the springs but its gor just 1night. Got up and swimming paid £5 per person for 1hour, pool was great size, not deep at all and clean...I feel this was the nicest part of the hotel. Breakfast well my girls and me enjoyed it, most filling meal we had in last 24 hours... was busy with table service so staff were running round but in a helping way to get customers sorted, maybe extra staff for busy periods. Checking out dropped keys and went. Overall 5/10, it's ok for 1 night stay, maybe upgrade the mattresses and modernism the building on the inside, I reckon you could easily get 9/10.