Bear Creek Resort

Comentarios destacados

• PonyMx

  13 agosto 2015
  SI VUELVO

  Las 3 veces que he llegado a este lugar han sido muy satisfactorias, aclaro... iba en el plan de ir a la montaña de ski todo el día, el hotel solo lo utilizaba para llegar a dormir. Las cabañas no son las mas lujosas ni las mas encantadoras de toda la región, pero si son una excelente opción para hospedaje cuando vas a ski. Existen diversas configuraciones que se adaptan sin duda a tu necesidad, la única observación que vale la pena hacer es que el WiFi hasta la ultima vez que fui solo había en la cabaña de recepción y el desayuno que ofrecían (incluido) cada vez que regresaba era peor, es decir la ultima vez solo era pan, leche y agua. La ubicación es excelente, todo esta demasiado cerca.

  

• CARRILLO_JULIO

  21 marzo 2019
  Big bear weekend

  El resort cuenta con muy buena ubicación. A unos minutos del lago y de los resorts para esquiar. Las habitaciones cuentan con lo necesario para la estancia, parking extenso y buen servicio por parte del staff

  

• K138SUtomp

  26 agosto 2020
  Stay away!

  This place is a dump, and management is extremely rude and inhospitable for a business that is in the hospitality industry. We booked Unit 14 for a Saturday and Sunday night. When we arrived on Saturday afternoon, the unit had a strong odor that was giving us headaches and making my 70 year-old mother-in-law nauseous. We assumed the smell was from extra cleaning because of Covid, opened the windows to ventilate the unit and went out to do some outdoor activities in Big Bear. Wrong! The smell wasnt from cleaning; it was from bug spray to try to kill the ants that we later discovered all over the kitchen, downstairs bedroom and living room. In addition to the ant problem, the water in the pool was drained (which was not disclosed on their website or Booking.com), multiple light bulbs were out, there were screens missing in several windows, one of the beds had a crater indented into the mattress that made it virtually impossible to sleep in, the TV remote did not work and the air conditioner literally spit out icicles during the night. Overall, the unit was dated (not in a good way) and run down. We werent expecting the Ritz Carlton, but we did expect it to be clean, free of bugs, with a working TV and light bulbs, and a beds that could be slept in. We could have dealt with the other issues, but the ants and lingering smell of bug spray were a deal breaker. Unfortunately, because we had been out enjoying ourselves during the afternoon and evening, we did not realize the extent of the ant problem until after 8 p.m. We called the front desk and spoke with Mandy. She was not at all surprised and did not deny that they had sprayed for ants before our arrival. In fact, admitting that there were major issues with our unit, Mandy offered to cancel our reservation for a full refund. She pointed out, however, that because it was a Saturday night, we might have trouble finding somewhere else to stay. She was right. We went online and called around to a few places, but couldnt find anywhere else to stay on Saturday night (there were 7 of us me, wife, four kids and grandma so we would have needed at least two rooms). Because we could not find another hotel, Mandy gave us the option of staying on Saturday but cancelling and getting a refund for our second night. Since we didnt have any other options, we decided to stay on Saturday and cancel the second night of our reservation. We were expecting to get a refund for at least half the amount we paid, since we had only stayed one night, and because of all of the issues with the unit. Instead, Bear Creek only refunded us $270 out of a $740 booking. So basically, they charged us $470 to stay one night in an ant-infested, bug-spray-smelling, run down dump of a cabin. For the past several days we have been fighting with Bear Creek to get a half refund (we should be asking for a full refund), and cant believe the way weve been treated. On Sunday, Mandy basically told us we were dumb and that we should have been able to figure out that they wouldnt give us a half refund. She told us that she was only following company policy, couldnt do anything for us, and that we would have to speak with the owner, Angela. On Monday, I called back to talk to Angela. Shes not in, and Mandy doesnt know when shes going to be in. I ask her to have Angela call me. No call. The next day (Tuesday), I call again for Angela. This time, Skyla answers the phone. She listens patiently, but says she cant do anything for me. Ill have to speak to Angela. She takes down my name and number and promises to pass my message on to Angela. Again, no call from Angela, so I call back. Skyla answers again. She said that she gave my message to Angela, but Angela THREW IT IN THE TRASH, said shes not going to call me back, and said shes not giving us a refund. At this point, were not sure if Angela really exists. But if she does, were shocked that someone in the hospitality industry would act like this. I was really hoping that Bear Creek would be reasonable with me and work something out so that I wouldnt have to leave this review. But it seems like online reviews are the only way to get some peoples attention. Well see if it makes a difference. From the way this company has behaved so far, Im not holding my breath.

  

• foodernews

  13 octubre 2020
  WARNING WARNING DONT EVEN STAY HERE

  ARNING WARNING. do NOT stay here. Lies is all I get after 4 phone calls so I guess i just have to eat it on my stay. The last story they told me today is the manager is on vacation and they dont know when she will be back ! did someone bury her in the back??? but this morning they said she just left the office and will be right back, I've called sat, sun,mon and today with all diffrent storys. HERE'S WHAT HAPPENED to us on sat nite. We come back from town after a nice nite out, looking forward to our special jaccuzi room..... the jaccuzi was broken,barely luke warm barely and it never got any warmer at all, so now were freezing,bummer,oh well we'll just take hot showers,the SHOWER IS BROKEN, dial just keeps spinning around with either BLISTER SCALDING HOT or ICE FREEZING COLD,so cant use, now were realllllly cold...oh and it GETS EVEN MORE HORRIBLE, the front door lock is STUCK , the deadbolt will NOT OPEN were locked in our room now all nite, hope there isnt A FIRE AND WE DIE because we cant get out, so I gently pry open the dead bolt get things from my car and the dead bolt NOW IS STUCK OPEN,wont go in we have to sleep all night with the front door open and ajar with the couch moved in front of it so vagrants dont try to stab us in our sleep. yup no sleep for us, it was 30 degrees and freezing. the front porch bench desided to crash on us also.... comical huh? I told all these things to the front desk and Bear Creek REFUSE'S to talk to me about any of it. WOW Bear CROOK Resort is more like it. The Fire Dept will shut them down most likel

  

• edwarda647

  02 febrero 2021
  HOW TO RUIN A VACATION

  Where to begin. Rude PERIOD ! Not a clean place AT ALL. Unless of course you sleep on the street. Really. No Joke Intended Stained towels. U get 1 towel per stay Per person. Ur towel will be wet from the last shower. Shower is So dirty u cant see in or out. Seriously Your neighbors Will sound like they are in your room even when they are in theirs!! U hear even a whisper. Joke. Floors are Dirty. Blinds are broken. Please dont get me started ME started on the toilet ! Ewe. Really! Kitchen ! No. But they say they its a 4 star. It isnt even close It is a -4 in the ratings. Nota 4 IT is a true scam. We could go on. Lights..... 40 watts. So u cant see the filth