Baymont Inn & Suites Big Spring

Comentarios destacados

• 270toniw

  13 agosto 2020
  Cross Country Trip

  We had never stayed at a Baymont prior to this stay. The room was quite comfortable and clean. Your front desk personnel were welcoming and very helpful. Made a great impression so we stayed at a couple more along our way!

  

• myriahg2014

  27 diciembre 2020
  Worst Experience! They gave me a MASTER key!

  Extremely disappointed in the service that the Baymont provided. First time and I had high expectations based on the reviews. The front desk clerk and management were the worst! Our room key did not work. Got it changed TWICE. Ok, no big deal. The desk clerk said they had no more queen rooms and if she changed me to a king, they would charge me more because the rates are different. Why would you charge me more to change my room when its not my fault I cant get into my room. Well its not my fault either she said. I said they could override it, but her boss specifically said to not change the room rates if the door jammed. So you mean to tell me that your boss knew that the door has been having issues, told you to not change the rates of the rooms even if the door jam issue occurred? She said yes. So what am I suppose to do? She didnt have an answer for me. At that point, I wanted to talk to the manager. Of course I didnt because she spoke to them for me. She used a master key to open the door then GAVE me the MASTER key to use! How did I know it was the master key? Because I booked 6 rooms and the key opened up every single one. I thank God I am an honest person because Had this key been in the wrong hands, it could have been disasterous. Not only did this girl not apologize to me, she didnt offer a viable solution besides to charge me more. She had a horrible attitude and I pray that she can learn to do better. Please, for the sake of your future, learn to be kind. Learn to be understanding. Learn to have better customer service. Baymont, Ive never been more disappointed in a hotel until now. (Photos provided of discrepancies to prevent sabotage from hotel and staff)

  

• Mzfo

  08 marzo 2021
  Probably not again...

  Checked in around 9pm and whole parking lot full except 3-4 spots in back. Problem was that there were a group of men drinking/eating in the picnic area in back. We did not feel comfortable parking in the dark back there. Hotel told us we could park on street. We choose to park in hotel parking lot next door and walk over. Room was very clean, but no towels (they did bring us some). We stayed in 2 queen bedroom. Very small room, not much walking space. Bathroom very clean, but bathroom counter only has a tiny space around sink. Not much room if you want to put more than your toothbrush there. Overall not horrible, just not best weve had.

  

• R6225UMdamianm

  06 febrero 2021
  Great customer service

  Checked in late but service was excellent and very friendly. Very welcoming. She was very friendly held a conversation WHILE booking my room talking to her felt like i knew her BAYMONT recommended. Robin was her name.

  

• Cravingtravles

  14 febrero 2021
  Great hotel

  An absolutely amazing stay! When we first arrived we were greeted by the front desk person (Robin) she made us feel very welcome! She answered all our questions, and made sure everything was perfect for our stay! the room was perfect and the beds were quite comfortable! Im definitely staying here again next time I visit!