Basingstoke Country Hotel & Spa

Comentarios destacados

• Xaviermunoz

  01 enero 2013
  Bonito hotel en un sitio tranquilo

  Hotel bonito en una zona tranquila, no edta cerca de Londres, por lo que no es buena opcion si se quiere conocer la capital inglesa. El hotel no es barato, pero es lo que hay teniendo en cuenta lo caro que es Inglaterra

  

• Qpwoowuedh

  12 septiembre 2020
  Bad review

  Very disappointed with the service provided here, the rooms were dirty and smelt horrible , the pool was empty so couldnt have a swim , no room service and I even asked for some water and the reply I got was the water from the bathroom tap in your room was drinkable , the whole place is too dated and needs a deep clean. Will never be staying here again and strongly dont recommend it to anyone.

  

• jamesrP1276YY

  07 octubre 2020
  Just dont.

  No it will not be alright for tonight, how this place is still charging is beyond me. The only good thing about it was the service from the poor polish girl trying to keep it all together. Its horrendous. You have been warned!!

  

• TAC511

  25 octubre 2020
  Fawlty Towers

  If you go expecting Fawlty Towers you wont be disappointed. The whole place is in need of so much TLC I came away feeling sorry for the hotel. Good points: The staff were incredibly friendly. The pool was warm. We got upgraded to suite.

  

• DaviesofWales

  10 noviembre 2020
  Avoid, the advert and pictures do not represent the hotel at all, absolute joke!!

  Supose to be family holiday, was more of a family horrorday! Arrived after a good day out with the family only to have it ruined by our brief visit. Arrived late and tired to be greated by a murky looking hotel and overgrown carparknthat was poorly lit, to then enter this cave like hotel to find out that the interior is worse than the exterior. Greeted by rude staff, with a strong welcoming musk of 1970s decor, to find out they had our booking wrong and that the whole complex was ran by 2 members of staff. As we checked in a couple was checking out (they had just landed ) stating that the place is not as advertised, that its more like faulty towers and that the cleaning of the hotel is non existent. So we went up to the room following a trip in a creeky smelly elevator that was carpeted from floor to celing. We enter the room and instantly the exited smiles on my childrens faces washed away. The room was dated, musky and unclean. Dust and dirt is everywhere, grime, mold and leftovers in the fridge, staines of god knows what on the seats, stains on the skirting, staines on the wallpapers and now a stain on my mind! We were distraught to say the least, our first family holiday away down south, a weekend for the kids supose to be. This was the bank holiday weekend in august which made things worse, i was forced to find another hotel on a bank holiday saturday around windsor! After a hour we finally found a place to stay thankfully, this was cheaper, cleaner and much more accommodating, when we landed there we felt like refugees fleeing a warzone! The basingstoke country hotel promissed us a safe clean environment, a relaxing 4 star spa hotel with access to the gym and swiming pool,,,,,, all lies pool closed, gym closed, welcoming? Safe? Clean? I think not! They then had the cheek to say yes you can arrange a refund through booking.com, again further lies. So i write this review truthfully so that others can avoid the pain £180 for a 15minute stay Fraudsters!