Balkon Residence

Comentarios destacados

• 2014_RS_2014

  13 agosto 2014
  Best location in Galata, Beyoglu, Istanbul

  This apartment is in a fantastic location, close to trams, restaurants, sights and the terrace has the best views - much better than most hotels in Istanbul for a great price. 65 steps up to the fifth floor (we stayed in One bedroom SeaView Apartment at top of the building with a luxurious terrace) is the only price to pay. Attentive, super-helpful staff on site + Manager/Owners. Walk to subway (Sishane), tramway (Karakoy), or to Istiklal street in a few minutes.

  

• Majed A

  22 octubre 2014
  Impolite Personnel

  Very impolite personnel over the phone. Not a place I would stay paying money and being disrespected. I wanted to book a suite and the impolite guy over the phone insisted for me to send an email to give me a price. Total Losers! That is not service.

  

• Rany J

  31 octubre 2014
  Superb location, good apartment with million dollar view, slack management

  We have stayed 3 nights at Studio (50 m2) then 2 nights at 1-Bedroom (55 m2 Sea View). Both offer good value (fast internet, quick response from the manager, good mattress) for the money and the location is superb. However studio located on the ground floor is extremely noisy especially in the middle of night. For example, groups checking out 4am and they dont know right in front of their gathering place is another accommodation where people sleep so the room is exposed directly to all kind of noises - people talking loud, dragging their suitcases, walking, running, etc. The sea view apartment was stunning. Having no escalator, one needs to carry suitcase to 6th floor but after that, the million dollar view justifies all effort and handwork. all were good in terms of hardware. Yet housekeeping is doing a bad job: when we checked in, one of 2 electricity sources was not turned on so half of stuff powered by electricity wasn't working. second day, I found there was no match in the match box so I couldn't turn on the stove and cook for the breakfast. that afternoon i found water was leaking from the dishwasher. There was no detergent/ softener/ cleaning material provided so I had to buy all for staying there fore 2 nights. outdoor furniture was folded at the corner so we had to pull them all out to enjoy the view sitting. In summary, there was no standard operation procedures put in place before receiving guests so it was up to the guests to find things not working and report to the manager to fix it ASAP. Pity for such a property...

  

• Sergei_D1973

  11 enero 2016
  Bad experience, strongly do not recommend to stay.

  We decided to book this apartment because of great reviews. But I have no idea who wrote that reviews. There are for sure some great points like good location, a lot of space, jacuzzi on the basement floor, comfy bed. Thats all. Then come the bad sides. First of all, this apartment is not suited for renting during the winter months. We came in December when it was minus temperatures in Istanbul and we felt very cold inside the apartment because its located on the ground floor and on the sides of the door there are big holes that makes the cold wind go inside. We told several times about that problem to apartments managers Aisha and Suat, but they did nothing. We needed to wear warm coats inside to feel a bit warmer. The other problem was that coking panel was broken and didnt work so we were not able to cook any meals. The water in the bathroom wasnt stable and most of the time was cold so you cant even wash your face normally. The other negative points were the bed stands close to the old brick wall and soon all the sheets and pillows and everything is covered with small pieces of bricks. You get up with sharp brick pieces in your hair, inside your phone if you leave it close to bed, in your clothing, everything. The owner knows about this problem but doesnt think its a problem. He cares not about the comfort of the guests but about his ancient walls. There are no mirror in the apartment, only small one in the bathroom, no table in the kitchen, no enough closets for 2 people. The worst point was that we told about the main problems several times, but the personnel was just polite but didnt solve our problems, didnt offer to relocate to the other apartment or just bring the heater to make us feel more warm. Instead of celebrating the New Years Eve and enjoying our vacation we had to solve all that problems that became a nightmare for us. At the end when we had to complain to booking.com and they opened a claim, the owner came and called us liars, because that day the temperature outside was about +10, it wasnt so cold, he said he doesnt see any problem. He was arrogant and rude with us. We think that for this price that we paid the owner and employees should be more polite and helpful. As we understood the owner doesnt plan to fix all these problems so we strongly recommend not to stay in this apartment.

  

• grsheys

  10 octubre 2018
  NO VOLVERIA...

  Viajamos 5 en familia por lo tanto nos tocó el "penthouse" que está en el 4° piso, las escaleras son pesadísimas hasta para gente media joven, mucho peor ´para gente de edad, nos quedamos durante 13 días de los cuales solo 2 veces se hizo el "aseo", una medio trapeada por encimita y cambio de sábanas; el baño del 2° piso olía terrible, tuvimos problemas con la televisión y la puerta de la terraza que casi se nos cae encima y para comunicarte con ellos es terrible! El anfitrión Ahtmet habla inglés por lo que te puedes comunicar con él pero nunca contesta el teléfono porque trabaja de noche y duerme casi todo el día!, el dueño? bueno, aunque amables él no habla absolutamente nada de inglés más que decir "lady", lo único muy bueno qye tiene es la vista de la terraza y la ubicación magnífica a cuadra y media de la torre Galata, pensaría en otra opción...