Baguss Hotel And Serviced Apartment

Comentarios destacados

• yenzhang

  20 junio 2019
  Dont deserve 3 star

  1) The room IS NOT CLEAN PROPERLY. When you enter to the room, you can smell a scent of muddy smells that stays inside the hotel. 2) The pillows have smells as well which i suspect that the dark brown pillow is not change after certain of time. Furthermore, there are some stains can be seen on the pillow as well. 3) You know what is the best of the stays? There are cockroaches that crawling in the room! You can easily found 1-2 of them in the room! Imagine that you need to stay overnight with the cockroaches. 4) When doing the booking with hotel, it wrote all wifi is available at all floor, however, the wifi cannot be not connect properly. What is wrong with all these false information given in the advertisement? 5) i remember that when i entered my room at 109, i was expecting to see a nice big room (deluxe twin room) as shown in agodas websites. However, the room was too dirty and it seems like no proper cleaning procedure is conducted. You can even see there are some leftover peanuts shell on the floor and i even manage to see cockroaches crawling around the table. Therefore, i requested to change the room from (110) to another room. What interesting was, the receptionist changed the next door room for me (109). The room was slightly cleaner compare to previous room but the size is relatively smaller. How can the receptionist do something like this? Am i paying for something that arent up to the advertisement? Suggestions: 1) Please do improve on the cleanliness of the room. Customer pay for a nice hotel stays & the basic thing is suppose to be clean 2) Please do improvement on the wifi setup. If the wifi cannot be provided, please make correction as it has to sync with the advertisement. Summarize: 1) if i were given choice to rate, i would rather rate it below negative figure. 2) it should have done a proper cleaning procedure. Cleaner team is obviously slacking from their jobs. 3) first = last

  

• 925nicolam

  13 julio 2019
  Nightmare hotel

  We booked this hotel and booked a room for two adults and three children and when we arrived they had a room for four and refused point blank to honour the booking even though they had a record of us having booked for five. They lied to us, saying that they had no extra mattress and no spare rooms and were extremely rude. Eventually rang the booking agent we had used and they managed to sort it out. The supervisor was extremely incident and rude. Eventually the external booking agent managed to persuade them to let us have a mattress which clearly they did have and when they eventually delivered it it had no bedding on it and the beds did not work. Its collapsed on top of my wifes leg causing a huge bruise. We then eventually called to get help and spoke to a Nother supervisor who was quite helpful and miraculously immediately offered us a spare room.Clearly they had lied saying that they had no mattresses or spare beds, when they did and then eventually offered. The room its self was extremely dirty and smelly and in line with the vast majority of the other reviews of this property. The Wi-Fi was extremely sporadic. Although this hotel is extremely cheap, the photographs of it which you use when you book it are extremely misleading and its nothing like the actual place itself. Overall, I can honestly say that the supervisor on reception was the absolute rudest person I have ever come across in all my travels around the world and it is one of the worst places I have ever stayed, cheap or not!Customer service and politeness costs nothing. Quite frankly, they do not deserve any business whatsoever.

  

• Grgeous

  06 agosto 2019
  It is a ghost hotel

  The room smelled of cigarette and the room was dirty especially the bathroom floor was filled with previous guest's hairs. The bathroom was super dirty and I did not shower at all. I felt uneasy throughout the night and could not sleep well. The parking area seemed deserted and we were so worried that we would be robbed at anytime.

  

• HerbertT177

  12 enero 2020
  Boguss Hotel, JB

  This hotel is the worst hotel l have ever came across. It is dirty, smelly, dark with dirty n yellowish looking linens. I feel very unconfortable n uneasy since l first went in. They did not even provide you with the remote control for aircond , TV and not even a piece of soap in the room for you to take a shower. It is not fit to call a hotel. Its a dump. The glossy n nicely decorated room shown in the advert, is no where near what l have got. Perhaps its cheap n so they just give u a dump. My advise is don't ever go there . I booked for two nights via Agoda but canceled after the very bad experience. Not even 1 * .

  

• SitiA2009

  04 febrero 2020
  Bad

  Stay for 2 nights. Unable to cancel cause book from agoda. Cigerate smell. Tv spoil. Wifi very bad. Dirty. Not suitable if u have kids. Choose something like tune hotel, zoom in hotel, cheap but still maintainance tip top and very clean. But, staff are friendly. Deal with my handphone few times cause cant get the wifi. Overall staff superb, management wise thumbs down.