Auckland Airport Lodge

Comentarios destacados

• Jardini

  22 mayo 2012
  Pesimo falta de equipamiento elemental (secador de pelo)

  Malo falta de eqipamiento y ambientacion Las alfombrs sucias no tien espejo en el banoi no exite el secadir de pelo las fotos un enganio

  

• Ashycray

  14 septiembre 2020
  Huge lack of adherence to consumer rights

  Due to COVID, my travel plans have been cancelled. As soon as I found out about the cancellation, I advised the property in the hope that they would be understanding and amend my dates. I was told 'terms and conditions apply and too early to do anything. I can understand this as it was early on in the year. However, as the pandemic has grown considerably, I have again requested a refund, credit or at the VERY LEAST a change of dates. I have been met with blunt emails advising terms and conditions apply.. no refund, credit or alteration will be given" and "we suggest you use the accommodation as part of a domestic holiday". As Auckland has only recently come out of level 2 lockdown and the property is located out at the airport, I dont think they can expect anyone to take a holiday at this property. Personally, I do not believe that I am being unreasonable requesting a date change due to the current economic situation. The lack of adherence to consumer rights and refusal to be flexible is disappointing as I am not aware of any other Kiwi businesses being so hard-lined to their clients in a time of national difficulty where everyone is trying to reduce the damage of cancelled plans and last-minute changes. Would NOT recommend!

  

• skelfy_2020

  11 enero 2021
  Disgusting customer service and extremely unprofessional and rude staff and management

  Absolutely appalled by the lack of professionalism received from the staff at this company. Staff are extremely rude, unfriendly and unprofessional, on both journeys (to and from the airport) we experienced exceptionally poor and shocking customer service, which really did leave us speechless and put a dampener on our holiday, and again on our return - no customers should ever experience this treatment. Disgusting experience - this business and its management are an embarrassment to the New Zealand hospitality industry. Would never recommend Auckland Airport Lodge.

  

• Sherpa711919

  21 febrero 2021
  REVOLTING the worst experience ever.

  Would never recommend this Lodge. They falsely advertised the booking price. After we had booked and they had taken the money, they demanded we pay $29 more per night. Refused to give us the key if we did not pay and refused to give us a refund if we did not stay. They claimed the advertised price was based on children aged 2, 2 and 2. And accused us of having entered our children's ages incorrectly. It was a drop down menu online and we most certainly entered the ages correctly. 1, 2, and 12 right at the bottom of the drop down list. RED FLAG. FALSE ADVERTISING AND ENTRAPMENT. CUSTOMER SERVICE WAS WORSE THAN POOR IT WAS REVOLTING. I would have let them have all the money and booked somewhere else if I was able. But was trapped having to pay more for and stay at a place (that due to their atrocious customer service) made us feel very uncomfortable indeed. The worst experience EVER. Disgusting.

  

• Elaine D

  04 marzo 2021
  consider if flying in or out of Auckland

  I cannot complain about anything. I was picked up at the airport within 5 minutes if my call to request the,shuttle bus. A lovely friendly lady bus driver very helpful. I booked into my room no trouble. Very comfortable queen size bed, comfortable lounge as well as dining area. Great flow of water in shower. Bathroom updated. Kitchen fully equipped with microwave, fridge, stove top, tea and coffee making facilities, plates,and cutlery. take away shops a short walk away. Curtains and chairs,a bit old. The manager was very friendly and helpful .No problem getting me to the airport next day.