Atlantis Resort & Spa

Comentarios destacados

• BruneiDiver

  01 diciembre 2010
  This Resort is a HIGH security Risk!

  Our room was broke into and we were robbed 24 hours after arriving! Stole all our valuables in the safe. We arranged to stay at this location knowing nothing about the resort except what we discovered on Trip Advisor and KohSamui.org. There is no internet in the rooms, only the front office. Setting is wonderful, the grounds are gorgeous and the rooms were nice except for the bathroom in the Beach front villa. . It is not air conditioned for one thing, plus is has access to the outside heat and humidity via some designed screened off portholes. Additionally, it had a palm tree growing through the roof (intentionally) that only kept the rain out via small wooden roof that was the "breakin" point for the thieves that broke into our room and safe and made off with several thousand Baht in cash and all our electronics devices. The local police were called in and reports were made (the police also told us this was not the first incident here), but the hotel owners were not onsight. so this unfortunate situation was handled by a new (10 days on the job) assistant who was very obliging and helpful. After the incident, we tried unsuccessfully to deal with the owners representrative and their insurance company to no avail. The resort did provide complimentary lodging for the entire trip, but this was merely 15% of our total losses, which they were not willing to talk about. They also guaranteed us we would receive an email from them within a week to tell us what they would do for us, which we never heard from them. We later did some more investigating on TripAdvisor and found 2 other reviews where the guests listed breakins in their review. ALSO, they like us, think this crime was done by some of the hotel staff. They arranged our transportation, knew our schedule, the hotel safe was almost completely removed from the closet, and the iron door was pried open requiring speciality tools. (see pictures below) Until this resort rectifies it's obvious security problems, I would definitely NOT suggest you stay here unless all your belongings and valuables can be carried on your person while away from the premises.

  

• Zoki S

  06 enero 2011
  Room for improvement

  Hubby and I got there in December for 8 nights. Having read some bad reviews after having done the booking already I was a bit apprehensive. However, we decided to go there with an open mind thinking OK forget the negative reviews we have to experience the hotel ourselves. We got there, they made us wait a while until they finally said that they never got our booking which we had made 2 months ago. We were chilled and decided to have lunch in their resto in the meantime and stayed in the hotel for 2-3h until things got sorted out. The setting itself was beautiful but I was secretly relieved we had to find another hotel. A lot of little things just gave it away, the poor food choice at the restaurant, the taste of the food, the average service, the smelly toilets, the broken parasols outside, a certain lack of care in general everywhere you looked at a bit closer. But more importantly the lies from the staff. While we were trying to get our refund dealing with Direct rooms.com the person on the phone asked us why we didn't like the room. We told her that wasn't the issue, but rather that the hotel was fully booked already and we had to go and find another place to stay. So basically one of the staff members had told her in Thai while we were in the same room, that we didn't like the room, a complete lie and totally unnecessary. The hotel had messed up and was now trying to put the blame on us, not good. Everything was sorted in the end although I did request they write a letter confirming their hotel was fully booked on our arrival. Our refund is on the way and we stayed in the best hotel ever 10 minutes down the road from the Atlantis. A good hotel which had messed up so badly and made us effectively loose a whole afternoon trying to get a refund and find a new place to stay, should have offered at least a complementary meal, the Atlantis also failed that, we paid for the very average food happily and left kind of relieved. Shame as this could really be a special place. Thanks for letting us use the internet though.

  

• CrisIba

  16 mayo 2011
  Lovely

  We went to Atlantis for the second half of our honeymoon and we made an excellent choice!!! The landscape is magnificent, the staff is incredibly helpful and made their best to help us feel comfortable, the persons who cook for them deserve a biiig "Thank you!" Though the complex of villas was not occupied (due to world crisis and military moves in Bangkok), we were treated very, very well. We also took advantage of that low occupation and had the best villa, closest to the pool and with a magnificent sea view.

  

• AussieT21

  15 mayo 2012
  AMAZING food, THE best massage, amazing staff... 5 stars apart from the Internet

  What a beautiful resort! I got a deal through another site (I hadn't heard of tripadvisor then) and when I asked to stay longer, they allowed us to continue on the same bargain rate/night! But beyond the price, the atmosphere and the food was divine. I've heard they are redeveloping so I hope they retain the existing charm. For us it was the ultimate couple's retreat. I will never forget the massages where they came to our room and we just lay there afterwards both smiling and utterly relaxed after the best massage we had while in Thailand - and as we sampled Thai massage at every stop, that is saying something... It is a short trip to the shopping area and the people at the desk warned us about the correct price the taxi drivers should charge (watch them! They will try to charge too much if they think you are newbies!) BUT the one thing that it failed at was INternet Access - The Wi-fi was terrible, we had to go to the office or the communication hut and the access was well below what I expected.

  

• JordiGS

  19 junio 2012
  ubicación tranquila

  Nos alojamos en una "casita" con vistas al mar. Recomiendo que no os alojéis en las casitas que dan a la pisciona ya que puede ser un poco ruidoso. El resort está en una zona apartada pero tienen un servicio de mini bus gratis muy útil.