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Comentarios destacados

• mostnash86

  22 octubre 2019
  Racism!

  Our stay was in the last September. The hotel was normal. I needed to be in that specific location and it was the best available at the time. We (Me and my wife) are Egyptians (Arab) and our worst experience that will ever remain a bad memory was the receptionist (Mr. Mehmet)! He is a racist person and he freely said it in my face that "He hates Arab people!". That happened when I heard him talking in Russian to a guest, and I nicely asked him "Oh, you speak Russian?". He replied "I speak 4 languages". I asked "Is Arabic one of them?". He replied "No, I hate Arab people". He later apologized and said "I don't mean you. You are Egyptian. Egypt is normal country. I mean Syrians!". Actually the apology was worse than his first rude statement! He was always aggressive to me; replying to my good mornings with "Aha", reminding me with the checkout date whenever he sees me, asking me to pay in advance, despite having an earlier agreement with Ms. Ekaterina (hotel manager) to pay upon check out Not all the people were the same. Ms. Ekaterina was helpful. Mr. Hussein (the night attendant) was a very nice person and always smiling. However, the experience with the receptionist was overwhelming and it is the only thing remaining after my stay over there. If you are Arab, you should never book this hotel. If you are Russian or any other European country, you will never face such an issue, however I still do not recommend this hotel for you The receptionist (Mr. Mehmet) ruined my vacation memories!