Asri Sari Villa Ubud

Comentarios destacados

• MastahDrunkhard6

  28 septiembre 2019
  Bad attitude

  Be aware of this property. This villa in ubud ruined my night . I was about to chrck in late last night (10pm)and no one approached me or asked i stand on the reception table and the man (Gede) is like looking at me without asking me why i am standing there. I have to say check in and he replied we are fully booked. I replied No i have a paid reservations with you and its for tonight . He looked at me and asked for booking confirmation so i show my phone because its done in traveloka. He has that attitude tapping my phone without any reasons the phone still up. So they said ther are fullybooked and need to transfer another hotel . What worse is they didnt even apologize for the inconvenience they cause me . When doing show room he just open the door like I dont have a choice andjust take it and left me at the room without any words . Hes attitude is really something . Even my guide is upset about his attitude. They give me a room that doesnt sum up to the amount i paid for . The manager is cant be reach since last night . I cant wait for him and lose the boat schedule at 9 am today . Never let this place ruined your tiring night like mine .

  

• lawsonkoh

  05 octubre 2019
  DECEPTIVE ADVERTISING

  Free breakfast for two! My foot! When I checked in they said there are no free bf (I will attached a print screen from agoda on the above hotel). I have literally threaten them and showed them the print out before they agreed to the bf. When it was too good too be truth when actual fact it is really too good to be the truth! Bathtub - my foot! Don't trust anything it has advertised on agoda or booking.

  

• ihollowxTour

  17 octubre 2019
  Need improvement

  Hotel is located next to a paddy field, and slightly far from the shopping area. My room assigment is next to paddy field, and would be really beautiful when it's gold~ish. The massage package is okay, just personally i don't like the smell of the oil. + Staff is friendly, - Need improvement on the cleanliness of private pool, vacuum the water. the WIFI is not stable (full coverage, but no data transmission). There's ants marching at the balcony (understandable, due to the plants). Suggest to provide more floor mat, and safe box need to be fix. *special thanks to reception Novita, and owner for the interesting tips on where to go

  

• pindr91_hotelsoul

  27 febrero 2020
  Disaster !

  Booked through Agoda, initially should stay for 7-9 January 2020. Imagined yourself that you plan your trip to Bali and has booked a villa. However when we arrived at property, the villa that we have booked was not available. I booked through Agoda with terms pay later at property however it has been used by property to cancel our reservation with an excuse havent received any deposit yet. They can contact me or charge my credit card if need deposit !!!!! Simply no apology from property, they just washed their hands and offer lowest category of room (which was also not ready yet, even we arrrived at 5 pm). Can clearly seems like they treated this case as guest own problem. Anyway, the management of this property may dont care about my comment in Trip Advisor but I care for those other customers who may plan their trip to Ubud! A lot of nicer hotels in Ubud rather than this property! Poor customer service !!!!

  

• 106widis

  03 julio 2020
  So bad

  I booked private pool Villa. However I couldn't swim. The pool was so dirty. A lot of garbage ( leaves and mud ) in the pool. The water also little bit dirty. Water heater was not working. The property need to take care especially the cleanliness. No mini bar. No water was set up. I need to go out to buy some water. To management please look after your property. . The only thing that I like from the property was the view. The rest really need improvement.