Aspen at Streamside

Comentarios destacados

• Esperanza02

  04 noviembre 2014
  En general bueno

  Nosotros buscábamos un lugar con chimenea pero esta resultó de gas lo cual fue una decepción la unidad de una recamara esta muy cómoda tiene dos baños y una muy bien equipada cocina bien ubicado, la carretera está al lado pero no molesta Nosotros no estamos acostumbrados a quitar las sabanas y ropa de cama al dejar el hotel, nos pareció de mal gusto ese detalle

  

• Torols

  20 febrero 2019
  El hotel está regular, la atención a los que tenemos paquetes vacacionales fue pésima

  La ubicación es buena. Las habitaciones están bien pero son pequeñas para la cantidad de gente que se supone que caben. El jacuzzi y alberca quedan en el edificio principal y hay que caminar y subir escaleras en la nieve como 5 minutos para llegar. El cuarto de lavado está a 4 edificios de distancia y no tiene calefacción. No hacen la habitación ni una vez en toda la semana, sólo cambian toallas el miércoles. El recepcionista para los paquetes vacacionales (creo que se llama Kaidon) parece odiar su trabajo y nos atendió muy apenas: Cuando llegamos el sábado en la noche con 2 reservaciones (pedimos 2 habitaciones porque eramos 7 personas), el recepcionista nos dijo que sólo teníamos 1 reservación=1 habitación, cuando le explicamos nos dijo que lo que trajeramos de Royal Holiday no le servía de nada y que no podía hacer nada y que no había nadie que pudiera atendernos hasta el lunes, que nos quedaramos en esa habitación como pudiéramos y que nos quejáramos el lunes con Royal Holiday, que el hotel estaba lleno. Cuando hablamos el lunes a Royal Holiday nos dijeron que claro que teníamos 2 habitaciones y lo resolvieron en 15 minutos. Cuando nos quejamos con el recepcionista en turno nos dijo que sí estaba nuestra reservación pero que no tenía nombre. Obvio si el primero hubiera checado el día que se realizó nuestra primera reservación la habría encontrado pero no hizo el más mínimo esfuerzo. De hecho Royal Holiday dice que es culpa del hotel por no haber puesto nuestro nombre en la reservación. En la segunda habitación todo estaba mal: no salía agua caliente, 2 veces durante la noche la temperatura se fue de 80 a 62 °F por sí misma porque así estaba programada, no servía la cafetera, y el grifo de la cocina goteaba.

  

• nowak516

  21 septiembre 2019
  Very Clean !!!

  I cannot say enough about the cleanliness of our vacation rental at Streamside- Aspen. The kitchen was well equipped with the necessities which were in like-new condition. The location is convenient to Vail Resort and easy access to the highway while maintaining a mountain resort atmosphere.

  

• christiec833

  31 agosto 2020
  Very Mid-range, okay at best

  We came here through an RCI exchange with VRI for one week. Were told we were in a one bedroom + loft only to find out at check-in that wasnt true. We had been downgraded to only a one bedroom which meant my husband and I stayed on the fold-out couch for the night that my mother and her husband stayed with us. Not a great start. The shower did not work in the en-suite bathroom, so we all had to share a shower. Another downgrade of sorts from a two full bath to a one full bath, one half bath really. The spa and fire pit were closed outside our unit, so we had to walk to the main house to use the spa. The fire pit was closed because of fire bans in the area. No excuse for the whirlpool being closed however. Staff was rude at check in and throughout the stay- this is speaking of VRI staff specifically, not all staff at the hotel. The unit was ready about an hour early and it was updated and clean. These were redeeming qualities. We were also not nagged about touring any units or free breakfasts where wed be hit with a sales pitch which is common with timeshare exchange, so that was a relief. This is a good affordable home base if youre going to want to be in and around Vail a week or more. Lots of hiking right out the door or within a few minutes drive. Only two hours from Denver, which was great flying in and out of DIA. We would stay again with kids, but wouldnt want to try to vacation with other couples or even select this accommodation for just ourselves. The pool and gym were clean, although the pool could use dome updates. Sauna and steam room were closed because of covid-19 during our stay. The grills outside the unit were new and easy to use, making staying in and cooking at home a great option for a couple of nights. The location downfall here is that its located in West Vail, not Vail proper. We are unfamiliar, so were unaware of the impact of this before our stay. The shuttle offered by the resort was also not running during our stay so we had to drive to Vail to go out shopping and dining in town. It seemed to us that Caronavirus was blamed for many downfalls during our stay they also cancelled housekeeping services and towel exchange for the week because of it. Seemed to us that the should have increased cleaning during this time rather than decreased it. So, all in all you get what you pay for. Lower your expectations so that you are pleasantly surprised at the good! That became our strategy.

  

• Beth S

  27 diciembre 2020
  Don't expect any customer Service

  The property is actually fine. It's the staff that is absolutely horrible. I have never been treated so rudely by a property employee in my life. Caden O'brien, who was manning the front the desk at my check-in--my First impression of the property--literally told me "You are confusing the Hell of out of me right now", which was completely uncalled for. I was confused about which building I had reserved. I had been up since 4am and I left my phone in the car. He was upset that I didn't know which building I was in. I also called the front desk several times to request more shampoo. We were given tiny bottles and with a party of 10, that lasted a few days. When I finally got someone on the phone they answered by saying "Front desk, can we call you right back?" I said yes, no one called. Then I called back in about an hour and requested more shampoo. They said "uh...yeah...we will send some down". Nothing ever came. The units themselves are very nice. They have everything you need and the layout for the 1 Bedroom + loft is actually quite spacious for a group of 8-10 people. Jon the shuttle driver was extremely nice and helpful but the hotel is being run by a bunch of college age kids that are not held accountable. Just don't expect much from the staff the entire time that you are there.