Ashford International Hotel

Comentarios destacados

• CrystalBall65

  17 abril 2017
  Buena relación precio calidad y logísticamente bien ubicado

  Hemos pasado seis noches en este hotel. Las habitaciones eran dobles estándar. De tamaño no muy grandes pero suficiente. Como consejos: hay que pedir habitaciones en las plantas más altas, pues a nuestros hijos les dieron la de la planta de las numeraciones 2 (primera planta) y era algo sombría. También, si van en familia, avisen de que van juntos, si no les puede pasar como a nosotros, que nos pusieron en plantas distintas. En cuanto a lo que hay en la habitación, está correcto. Un par de días se olvidaron de reponernos consumibles, y otro el cajón de un armario estaba mal (dos tornillos caídos), pero la capacidad de respuesta es encomiable. En el caso del arreglo del armario, nos dejaron incluso una cajita con chocolatillos en forma de herramientas, un detalle muy simpático. En cuanto al restaurante, destacaría el desayuno, muy completo, variado y abundante. Para cenar, lo veo más bien caro. Para economías ajustadas, recomiendo ir al Eureka Park que queda cerca o a algún pub de Ashford o Kennington que los hay buenos. Para la última noche, como teníamos que hacer maletas pedimos servicio de habitaciones y debido a la ambigüedad de la carta en las habitaciones tuve que bajar a preguntar cuál era la versión actualizada, aclarado, luego llamé, nos dijeron que sólo servian bocadillos, lo cual era raro para un hotel tan grande, lo comentamos en recepción, y ahí la atención al cliente también estuvo ágil, pues lo remediaron y al final pudimos pedir una cena cocinada. Por último, quisiera decir que el gimnasio está bien, algo pequeño cuando hay mucha gente, pero es un valor añadido, como también la piscina, no muy grande, pero considerando que no se cobra aparte está más que bien. El spa no lo probamos pero viene gente no alojada de fuera, así que no debe estar mal. Para finalizar, hay que apreciar la proximidad a la estación internacional, la autopista (M-20) y la ciudad y el Eureka Park y tanto un Sainsburys más abajo como un Waitrose arriba, por si se quiere ahorrar aun más o comprar artículos en un supermercado, en caso de emergencia. Aunque no definiría el hotel como un remanso de paz, pues tiene bastante movimiento (comerciales, deportistas, familias...), y es animado según qué día, pidiendo una habitación sosegada, lejos del restaurante o el bar puede garantizar un feliz descanso, y la carretera no se oye en absoluto.

  

• Tabanito

  09 junio 2019
  Muy buen hotel

  Llegamos a este hotel como escala de un tour por el Reino Unido; nos entregaron las tarjetas, llegamos a las habitaciones,lejos de la recepción y 37 tuvimos que regresar porque no estaban activadas.Lejos del centro de la ciudad.Las habitaciones son cómodas y permiten un buen descanso.El desayuno es bastante completo.y la cena fue correcta, bien atendida,

  

• Magpie1818

  30 octubre 2020
  Needs refurbishment

  Spent a week with work at the hotel, the main areas are nice and modern but rooms need attention. On arrival staff very friendly and pleasant. Once I got to room I noticed it was dated, all woodwork around it was damaged, damp on ceiling in bathroom but other than that clean and tidy. Bed very comfortable but you could hear everything in corridor and walls must be paper thin. The food was generally good but I think they were understaffed as there was no consistency to service. We had to wait on occasions a long tome for food and drink!! Breakfast was fine however some days you would get 1 egg then others youd get 2. I have to say though the staff were really nice and friendly doing their best but possibly need more as one did tell us she didnt work in restaurant normally!! Location is good right next to motorway. Would I stay here again ? Probably not with my family but if I had to for work it would be okay.

  

• aaronmD2685CN

  14 diciembre 2020
  Mr

  Well what can I say worst nights sleep Ive had in a hotel for a long time after been outside at work all day in the cold I check into my room where I find there to be no heating on I ring reception and complain then told me it would be on within 20mins... 2 hours later Im still waiting for some heat I ring up and make a second complaint, and then again to be told the same thing! I then had to end up sleeping in my jumper and joggers as it was that cold!! So I dont think I will be returning anytime soon 0 out of 5

  

• KhunDerm

  03 noviembre 2020
  Long wait in restaurant

  I had been to the hotel 3 times before and was keen to return for a short break with my family for the half term school holiday. I was really disappointed with our stay and how the hotel had deteriorated since last summer. Room The reservations lady told me that wed have a superior family room: one of the beds would be king size. The beds in our given room were both doubles: it appeared to be a standard family room. There were no mugs but instead single use paper cups were provided: a Covid measure I assume. There were only 2 for the 4 of us. Surely they could see from my booking that we needed 4 of everything and possibly want more than one drink each it was a family room after all. The aircon/heater seemed to work efficiently when we checked in but turned off during the night. My husband and I were awake around 4.30am as the room was hot and stuffy. My husband turned the aircon on 3 times but each time it turned off within a minute. In the end we had to open the window and put up with the road noise instead. The room safe was not left open not sure if this was another Covid restriction or just an error in room cleaning. There were no bath robes provided as I had been told for the superior room so we had to ask for some. I was completely taken back at how old they were: brown with holes and threads hanging everywhere. Totally embarrassing to wear them but we wanted to be pool ready and spend as little time in the small changing areas as possible. Bathroom It was a decent size and clean with a separate shower cubicle and bathtub. Only one small shampoo, conditioner and bodywash provided which was insufficient for a family. The shower door leaked badly as part of the seal on the bottom of the door was missing. The grouting around the shower tiles was dirty. As with the cups, we were only provided with 2 towels so had to ask for more. Communal areas A clean modern look and well presented although some patches of carpet were worn out and covered in duct tape. They have put in a one way system but the arrows are sparse and not placed on the floor so many guests dont see them or chose to ignore them. Pool This was one of the reasons that we return to this hotel as its great and 20m long. We had to book in a slot which we were happy to do in order to follow Covid regulations in limiting the people in the pool. The steam room, sauna and jacuzzi were open. I thought that the pool area and changing rooms were showing their age with peeling paint etc. Some of the lockers in the female and male changing rooms didnt work and 2 of the 3 shower cubicles had no shower gel. One family had 3 young children and seemed to find it acceptable to take over the jacuzzi despite the minimum age being 16 years. Two of the 3 children had arm bands so nowhere near this age! There was CCTV but clearly the health club staff turn a blind eye. The parents of the same family stayed in the jacuzzi while their offspring took to the pool: no lifeguard was on duty and no member of staff came to speak to them. I mentioned it to the 3 staff at the reception desk at the health club and only then did one of them go to off to the pool. Restaurant What a shocker! Although staff are friendly and hardworking, they are completely over stretched. We booked dinner for 8pm thinking 2 hours would be sufficient time for the 10pm Boris curfew. We stood waiting to be seated for more than 5 mins and then our order wasnt taken until 8.25pm. Our main course didnt arrive until 9.25pm! Two of the side orders had been forgotten and came 10 mins later when it was too late. We asked if we could fit in a dessert and ordered these at 9.45 they arrived at 10.10. The restaurant manager was very apologetic and tried to make amends. At least the food was good although my daughters margarita pizza was a cheap deep pan doughy variety with a hint of cheese and tomato that was practically inedible. Unfortunately breakfast was no different. We were shown to our table but not asked what we wanted to drink. We could see another family desperately looking to catch the waiting staffs eye to get drinks too but to no avail. It was very annoying to see to other parties seated and immediately ask for their tea/coffee order. The service was very inconsistent. We eventually made our order at 9.20am having had to get staffs attention. While we did that another waitress tried to give us someone elses order. A few mins later, the 2 cooked breakfasts turned up even though our drinks and cereal hadnt as yet. We asked for them to be returned to the kitchen. Another waitress turned up to retake our continental order as apparently it had got lost. We explained to the waitress about how long it was taking to get a drink and she offered to get a manager to speak to us. While we were redoing the order, our cooked breakfast turned up again! The drinks and cereal came to us just after 9.30am but there was no milk for my hot drink. At 9.40am I finally started to drink my coffee. When our cooked breakfasts came out for the 3rd time, we guessed that the person serving was the manager as she wasnt wearing uniform. She confirmed that she was and said that they were understaffed as a member of the team had had an accident that morning. Lots of people in the restaurant were unhappy with the service you could hear negative comments and the looks on guests faces confirmed things were unsatisfactory. Upon leaving the hotel we heard another guest talking loudly on her mobile about how the standard of the hotel had gone downhill. We could see the manager talking to another couple at the reception deskwe didnt bother to stop and lose any more of our time. Much quicker for me to send head office an email and leave this review.