Ascott Jakarta

Comentarios destacados

• FedeAlmendra

  12 mayo 2015
  Muy buen servicio

  Es un hotel acogedor, calido, hace que tu descanso sea impecable. El servicio a la habitacion es muy bueno, los empleados estan atentos a cada detalle. Recomendado tanto para viaje de negocios como para turismo. Es un hotel poco ruidoso, el descanso es optimo.

  

• viaarief

  29 diciembre 2020
  Awesome staycation

  Had a great time staying here. We stayed in a three bedroom apartment and it was big. Had a fun time cause we could cook there and all the amenities are available. The washing machine and dryer worked just great. Unfortunately, the buffet wasn't available due to pandemic. But overall, we loved staying at Ascott

  

• nabillaip09

  08 enero 2021
  Security being Un-Friendly

  I am having staycation today with my family, as we arrived first, my brother arrived late using motorbike. When my brother stop for a mins just to check room number on his phone. The security give him flashlight as he throw tantrum showing angry face. My bro got angry and then he go to basement, when he said the room number the security make face and my bro have to call me for confirmation. I mean, in this 5 stars hotel, what kind of service is this?? So what if the customer is using motorbike instead of an expensive car? This property need to work on how to treat people not for how they look and what they wear. It is not my first time staying at 5 stars hotels, but facing this kind of experience is a new. I am staying here for the first time and having a disappointing experience right after check in at 5.00PM You may contact me directly through email nabillaip09@gmail.com for clarification. I am staying at 3BR room from 8-9 Jan '21. And btw, using motorbike to 5 stars hotels doesnt mean the person is 'ojek-online' driver or just a poor guy.

  

• sigit01

  15 enero 2021
  The Plus Point is the Strategic Location

  The property is quite dated, but it is well maintained, especially cleanliness in the room and the staff are also very friendly. The property has a strategic location, close to new malls and good restaurants. So finding delicious foods will never be an issue.

  

• rockyus

  20 febrero 2021
  Terrible front desk staff.

  I was handled by Putri upon check in. She said that our room did not incld breakfast but my booking supposed to include breakfast And so i show her my voucher and she said yess, you have 4pax breakast. As i enter the room, i pick up the phone and and i talked to putri again. I asked her, the room seems smaller. I come here for the 2nd time because my son love the bigger room. Putri ask : you sure you booke the same type of room ? She asked me to check again my booking I told her : why dont you are the one who check my booking. Because im sure, i choose the same. And then i gave my past reservation number. Putri said : all of our room is the same only different layout I asked : can i have the same room like before, i prefer the layout. Putri aswer : ( again explain me that all of their room are the same bla bla bla... ) and she said she will send security to 17th floor to give us the new key. I was not sure if she agree to give me the same room, as she never say yess to me and i was not sure if she understand what i meant since she dominate the conversation. So i go down to reception. As i arrived in the lobby, she said the security already otw to 17th floor to give us the new key. So I asked again, do you give me the same room i asked ? She said again all of our room are same only different layout. The same layout you want is only on the 10th floor. I was confused with her answer because last time my room was.... on the 15h floor. So for the last time, i asked her again because i am still not sure of she understand what i want since she keep talking and again dominate the conversation, so this time i stricky ask her, can you listen to me first, can i talk first ???Just answer me YESS or NO, do you give me the same layout room now, i want the same. She did not aswer my question yess or no, but instead She answer rudely : Can i talk first ?? All of our room is the same and only different layout, and bla bla.. she keep repeating about layout and makes things simple become so complicated. I have never experiences anything like this before, a front desk tell you to listen to her first. I was very dissapointed, as a 5stras Front desk, she should represent class and maturity, should not attracked or take things into personal, no matter how right or wrong she is, she can never talk rude to client, even worst i was so tired with my 8 months pregnancy must go up and down, she did not even apologize. As i gave up talking to her and choose peace, so i go up to the new room on the 10th floor, i am happy that the room is the layout i want. Wow, what an experience talking to immature front desk. Things was simple and become horrible check in experience. Anyway, your exhaust in toilet is not working.