Ascott Heng Shan Shanghai

Comentarios destacados

• sarahchun

  08 abril 2019
  RACIST FRONT DESK STAFF & Equally Horrible Guest Service Manager

  On April 9th, I visited the Ascott Heng Shan at 11AM. I was planning to stay here overnight. Since I had just arrived from France, I was casually dressed in a summer dress and sneakers. When I approached the front desk to ask where the cafe was (so I could relax a bit before checking in), she gave me a "once-over" and extremely rudely said "It's downstairs". I told her I didn't have the key to go downstairs, and she SIGHED LOUDLY. By that point, I was a bit shocked by the HORRIBLE service but decided to wait until someone else could assist me. When I asked her another simple question, she leaned over to her colleague (another front desk assistant) and made a RACIST and DEROGATORY comment. My Chinese is not perfect, but I was honestly shocked that the front desk staff would openly make fun of guests (right in front of them). After that, I spoke to Cynthia PENG, the Assistant Guest Services Manager. I asked her what the young lady's name was, but the lady said "For what? Why do you need to know my name?" I could not believe this. I have stayed at most of the top hotels in Shanghai, but I can confidently say that this is ABSOLUTELY THE WORST HOTEL IN SHANGHAI.

  

• Meander68473633112

  27 abril 2019
  hardware and location great, needs to improve staff training

  Breakfast restaurant management is poor, totally in dark when I arrived there 5 min after breakfast time starts, and the staff couldn't find light switch. food is ok, not many items to choose from. Only 1 hair dryer is allowed in a room. Call to ask, the one answered was so cold and sounds like I shouldn't bothered him. The lady in front desk is helpful and nice. Some staffs are nice and helpful while some really need to improve their attitudes.

  

• Erin M

  22 septiembre 2019
  Dirty, overpriced and unresponsive unlike you yell at staff

  I lived in the Ascott for one of their longer term leases. They will tell you the majority of people live there long term - long term is 2 months for them. I signed a very long lease for them. The rugs had stains, the curtains had stains, the bed skirt had stains. When i said i wanted it cleaned they said it was cleaned. Then a month in the maid said we damaged the room and stained everything and they were going to charge us! Thank goodness we went through the room when we moved in and took all photos and documented. Stay away from this location, there are many other premium hotels in the city. I asked for them to adjust the rent due to the issues and they didn't.

  

• Hyeain K

  23 diciembre 2019
  Good location, average interior and the worst breakfast.

  This is good for big family over 4 persons. But you had better no expect good service. And breakfast, disgusting. Fortunately location is good to walk and have a good brunch cafes around the hotel. Its better to eat your meals outside of hotel, definitely.

  

• Erin M

  30 diciembre 2019
  Not edible breakfast - dirty

  Stayed here with our parents and they ate breakfast and couldn't eat it, it was so bad. You had to eat out side of the hotel in order to have a breakfast you would want to eat. The room was dirty and there was no fixing it from the front desk. They would not move us or clean the carpet.