Arya Inn & Suites by Irving Convention Center at Las Colinas

Comentarios destacados

• Carpenter8806

  25 diciembre 2018
  Newly Remodeled and well worth it.

  I have stayed at this property when in DFW many times. It just recently got a much needed remodel and it like staying in a brand new hotel. The rooms have new everything including complete bathroom make overs. I love the new luxury vinyl floors through out the hotel. The Staff is always friendly and attentive to my needs. Thanks

  

• Naviddallas

  17 febrero 2019
  Worth the place

  Good renovated place value for money staff is very good niki the manager is very good Will surely return and advice traveler to stay here Clean rooms excellent breakfast comp beer what else u need Fully renovated place better then a branded hotel

  

• Sally N

  12 octubre 2019
  Hotel Management Needs Urgent Review

  As other reviewers have noted, this hotel has been nicely renovated and is very clean. Staff are very sweet and obliging, but to be honest, seem clueless about running a hotel. We checked in and immediately found that we had no chair for the desk in the room and no TV remote control. My husband reported this to the receptionist, who expressed her total incredulity that this was so. She actually said Are you sure? She then brought a chair in and proceeded to ransack our room, looking for the remote. In disbelief, we watched her pull the beds and other furniture out in front of us, looking for the remote. We thought this must be because being a budget hotel, they only had one remote per TV. Oh no, having done all this, she then trotted off to find a spare. We were amazed that shed think this appropriate behavior. One of the worst issues here, is noise. Early in the evening, somebody started to thump repeatedly and rhythmically on the wall of our room. My husband went to complain and a male member of staff came to our room and immediately identified the source of the problem. He explained that the families of some staff members are living in some of the rooms. One of their children was throwing a basketball repeatedly against our party wall. He went to tell the kids to stop, but about an hour later, the noise began again, necessitating another trip to the front desk to complain. Shortly after, somebody went into the room on our other side and conducted a very loud and animated conversation on their cellphone. Since the hotel renovation, carpets have been replaced with floorboards, so there are gaps at the bottom of the doors of approximately 1. This means that all noise carries loudly and is made worse by the thinness of the walls themselves. The hotel is immediately next to a Home Depot, so somebody needs to buy a few dozen draught excluders and cover these gaps. While theyre there, they should also pick up some smoke alarms - see photo of where our rooms should have been. Im fairly sure that this is totally illegal. We had to block the door gap with towels. From around 8am, cleaning staff congregate in the corridor, talking at the top of their voices, cracking jokes, yelling and generally behaving with a mind-boggling lack of awareness that guests are in their rooms still. It was very annoying - especially on a Saturday morning. I went out to get some breakfast at 9am. The breakfast area is very small and grossly inadequate for the size of the property. Worse, nobody had been clearing up after guests as they ate and departed, so table surfaces were dirty and had spilled crumbs, cereal and milk - it was pretty revolting. All food had gone completely, except for about three slices of bread. Not acceptable, when breakfast still has 30 minutes to run. Giving up on the idea of food, I realized that there were no coffee cups, so I asked the receptionist and she hurriedly ran to get some, dashing back to answer the phone, which was ringing out. I then discovered that of course, the coffee had run out. Defeated, I gave up. Management doesnt seem to realize that the receptionist cannot man the front desk, answer the phone and oversee breakfast, just because shes in the same area. I felt really sorry for this lady; she was working so hard and looked completely overwhelmed, as well she might. The whole experience was that we were staying in somebodys family home. A very large, noisy family, with no experience of running a hotel and no clue as to the protocols required. I hate giving a family business a review like this, but our experience was almost farcical, it was so poor.

  

• 203barryl

  22 junio 2020
  Great place

  I've been staying here on my trips to DFW for a year now. It's a very clean hotel, with a very nice, friendly staff. The building has been completely remodeled inside. New plumbing fixtures, Pergo flooring. Bed is very comfortable. Highly recommended. A+

  

• kendall1001

  09 noviembre 2020
  Bad service

  Would not recommend to anyone. Customer service is horriable, manager made us feel very unwelcome. His employees are very unprofessional! anyone that stays here make sure to pay attention what they do and say they lie about everything!!