Arena

Comentarios destacados

• Loki_crazycat

  21 junio 2015
  Excellent value

  I stayed here to attend a concert at Veltins Arena. The hotel allowed me to have my ticket sent to them rather than to Australia, which saved me EU30. They held the ticket safely for 8 months. Service from the desk staff was excellent - very friendly, and showing great patience with my basic German (although they spoke good English). The hotel itself was really nice, well-furnished and attractive. Toilets and showers (at one end of each floor) were very clean and quite spacious. I never encountered a queue. My single room was comfortable and contained a basin, desk and chair. It was on the second floor (no elevator). Breakfast couldn't be faulted - a smorgasbord with a huge selection, again with excellent service. The location was awesome. An easy trip on tram 302, then a 10 minute walk to the hotel. It's easy to find, but the entrance is at the back, not facing the street. It's then a 10 minute walk to Veltins Arena (longer to get back when everyone leaves at the same time), but by the time I got back to my room and was ready for bed, a look out the window at the huge traffic jam made me feel quite smug.

  

• M M

  08 julio 2015
  Simple but clean hotel

  I stayed here for two nights when unusual heat wave struck Northern Germany. The hotel looked old and our room was very basic but very clean. The staff were extremely helpful and friendly, and one of them spoke good English. Breakfast was also reasonably-priced with good selections of cold meals (and some cooked dishes). The hotel provides free car park. There is a large supermarket, walking for less than 10min from the hotel. If you need to know how to get to the hotel from Gelsenkirchen train station, simply email them. They will reply to you with good instruction. I wanted to give them 5 out of 5, but due to the heat wave and no air conditioning nor fans in the room (they had only 9 fans for guests, and all of them were gone when we checked in), I could not sleep almost at all in the first night. The room temperature at midnight was over 30C with no fan. I do know that the heat was not their fault and was unusual for the area. But at the end, I could not fall sleep due to the heat. I wished I could have a fan at least.

  

• Remigijus J

  21 febrero 2017
  Good hotel and location

  Staff was very helpful, easy solve late my arrival problem. Hotel located very close to Veltins Arena. Easy arena access by walking. Free car parking good advantage. Next to hotel Burger King. Inside hotel Sushi restorane.

  

• Serratovic

  10 octubre 2018
  Hotel deficiente

  Habitación individual, sin baño, el baño compartido está al final del pasillo a unos 15 metros. Te ofrecen un albornoz por 5 euros y un depósito de 15 euros para que puedas ir a la ducha "dignamente". Las toallas, son INSUFICIENTES. La cama ruidosa e incómoda, de la peor calidad que he probado en mi vida. (A un hotel se va a dormir, la cama debe ser cómoda). El personal es correcto pero el horario del servicio es insuficiente. Horario del desayuno, de 6 a 9.30 (¿es una broma?) Hotel desaprovechado, un verdadero despropósito.

  

• eli b

  05 febrero 2019
  No sleep, mean owner

  Horrible hotel experience - noise and customer-hating staff (owner?). There is a Japanese restaurant directly below my room (I'm on the first floor, which in Germany, means the second floor). It sounds like a construction project going on underneath my feet as I type this. Even with the TV turned up quite loud, I feel like people are pounding constantly underneath. The restaurant employees also yell at each other very loudly. Room security. Although they give you a key to your room (and the door to the building because reception has limited hours on weekends, and only open 7AM to 9PM weekdays), you must lock the door from the inside to be safe at night. Also, to exit the room, I have to use the key. So if there is an emergency, I have to first find the key, and then find the door, and then find the lock. Hotel rooms should be open for EGRESS without a key. And for our safety, they should lock on entry. Then my TV broke (neither the remote nor the buttons on the TV worked). The lady on the phone was grouchy and said I should press P. Over and over "Press P". She scolded on an on, and said she'd come to my room, eventually. I waited and after 15 minutes I panicked, realizing their open hours only last til 9 PM . I called again to ask if she was coming. She yelled at me, "I CANNOT FLY!!!!!!!!!!!!!!!!!!!" Extremely grouchy, she came to my room and tried to find the P button on the remote. There is no P button. She then tried exchanging the batteries, as I suggested. That worked. She literally backed out of the room scolding me about my room reservations, cuz I'd had a mix up with my room planning and will have to switch rooms. I didn't realize that my twice stated "THREE NIGHTS" would be misinterpreted two nights. If there is a problem, they will try to make you feel guilty about it. They will try to make you feel bad about calling reception at 8:30 PM. I asked if I could change to a quieter room, due to the "what sounds like construction" and the lady said, "There is no construction!" I said, "I said, 'It sounds like construction, but it's the restaurant. They are banging around in the kitchen so loud my bed shook, and it goes on until midnight.'" She replied, "I don't believe that." Then she said the entire hotel is booked (this whole time I've seen maybe 10 other guests). After telling me the entire hotel is booked, she switched to another story, "Did you use your toilet today?" "Yes." "Then you cannot switch rooms!" I asked if she could give me ear plugs and she told me I'd have to go to the store, which is very far away, and it's snowing. But she wouldn't stop. She continued to berate me for not asking for another room sooner, and that I'm overly sensitive to noise. I just stood there as she continued to tell me how wrong I was, she went on and on. In typical German customer service style, she made it obvious to me that I am a huge problem in her daily life, rather than a paying customer.