Arden House

Comentarios destacados

• W8630ECdianeh

  24 marzo 2019
  An unpleasant experience

  My daughter booked this hotel for us as it was near to the Birmingham arena. We arrived at 3.30 pm (opening hrs 3.0pm). The owner appeared wearing pyjamas and proceeded to be very rude to us by asking why we had knocked on the door when there was clearly a sign on the door saying they werent open until 4.0pm. We explained had arrived earlier than expected and needed to use the toilets so he grudgingly signed us in - not a welcoming start! We were asked what time we would like breakfast and said 0900 (after all it was a Sunday!) but subsequently told our breakfast was at 0830 so the question was purely rhetorical! The bedroom and facilities were fine. The menu for breakfast looked really good and I chose kippers with scrambled egg. Was then told no kippers (they reckoned theyd run out - personally I couldnt see a run on kippers!). I had an omelette instead. My daughter chose the continental breakfast ie croissant and a selection of cheeses and continental meats but this is what she got (see photo) - a truly disgusting selection - they clearly have no idea what theyre doing and clearly catering is not their strong point. It was certainly not worth the £100 per night which was charged due to its convenient location to the Birmingham Arena. We would NOT recommend this hotel.

  

• thesussexfoodie

  14 octubre 2019
  Midweek over night

  One of those reviews I almost don't want to leave in case it's full next time I visit. Excellent little place. Courteous, professional owner, clean and comfortable accommodation and a short drive from the NEC. Will be staying here again. Thankyou

  

• TPDerby

  18 noviembre 2019
  Near to Arena

  It was ok but lacked the attention to detail for example the spare pillows had no pillowcases on the glass vase in the room looked as though it had not been cleaned for months.The bedroom carpet could have benefitted from cleaning.The furniture in the breakfast room looked thick with dust and the stairs looked as though they needed a clean The breakfast was advertised as a full one but there was no bacon. Felt hurried at breakfast was not a relaxing affair. Felt it was expensive for what it was

  

• 252BrendaV

  28 noviembre 2019
  Overcharged.Hidden prices

  I am writing to express my strong dissatisfaction with Arden House. My wife and I decided to travel to Birmingham to celebrate my grandaughter 5th birthday with her and we have booked a room on the 24th November with you (room 4) First the moment I landed I received a text message asking me the time I was going to check in which I responded that I didn't know, "sometime after 4pm "(cause we were celebrating the birthday party)Then you asked me for specific time which I didn't know by then, therefore I asked if I could go now (around 11.30 just before the party started to leave my lugagge) and somebody replied just "YES"(nothing else) Second While I was doing the check in, I was kindly told I could do late check out (after 10 am) because the room I stayed was empty the following day so there were no rush to leave and I accepted and left it by 10.40 am Today I have checked my credit card and i found an unexpected charge of 35 euros from Arden House. After speaking with a woman on reception I was informed they were for early check in and late check out. I must mention that my daughter lives around the corner from the hotel (on Land lane)therefore I didn't need to check in earlier or check out late. I was never informed about any extra charges by your employees. This charges are also not specified on your link in Booking.com I hope you agree with me that this service is extremely unacceptable. It is not the kind of treatment I would have expected from a 4 star hotel. I am very disappointed for this bitter experience. I appreciate your review of this matter and a refund of this extra hidden charges. Please see below conversation by WhatsApp. Sincerely , Jorge Velasco Barragan

  

• jonorve

  01 diciembre 2019
  Pesimo.Te mienten y te cargan importes a posteriori

  Nos acosaron ni bien estábamos por ingresar al control de pasaportes, enviando nos mensajes! Yo ingreso a partir de las 16 hs cuando me da la gana. No obstante, ante tanto mensaje, pregunté si podía ir antes del check un, y me dijeron que si. No me informaron de ningún suplemento. En el hotel, preguntamos hora del check out, y nos dijeron que no había problemas, que podíamos quedarnos hora de más, puesto que no había ingreso de gente ese día. No nos informaron de ningún cargo. No existe en Booking, ninguna información al respecto Booking, se comportó de mil maravillas A los 4 días de irnos, recibo un cargo en mi tarjeta de 35 , por ingresar antes e irme después! Menos mal que, mediante captura de pantalla, envió los mensajes de este establecimiento, y Booking, me ingresa 25 para terminar este problema A nadie recomiendo este establecimiento. La atención al huésped, debe ser respetuosa, honesta y sin cobros adicional es fraudulentos!