Arbor Suites At The Mall

Comentarios destacados

• 67chado

  31 julio 2020
  Don't waste your time or money

  So I came to Springfield celebrate my brothers birthday to have a good time. I got two nights my first night In the penthouse (which includes dishes) needed silverware for dinner there weren't any. checked in late the afternoon. There were pilows and blankets for upstairs bed but had no blankets or pillows for queen size bed. No spare sheets blankets or pillows for the couch that lays down into a bed.Called office they had no blankets or pillows and said they could only give me two forks and they had no spoons. So I had to go buy silverware and blankets so my little girl had something to cover up with. I took a shower and when i got out i went to get something to eat and within thirty mins my feet were black fromthe dirty nasty sticky floors oh not to mention they didn't have any towels for the second night nor for when we got out of the pool. The remote didn't have batteries so called desk of course they didn't have any went and bought some put them in and tv wouldn't work at first finally got it to turn on but would come in and out so did the one upstairs. I paid 200 and something dollars for two nights and basically had to buy all the things we needed to eat and sleep. The floors and walls were all banged up. The floor I wouldn't accept at my own houss let alone when I'm paying for it. IT WAS UNACCEPTABLE! I could go on and on about the things that were unacceptable. i feel completly cheated and feel as though I should be compensated esp when I had to buy half the stuff I shouldve had!! I don't ever put bad reviews but I just wanted to save people about 100 dollars on necessities to stay here. You will regret staying here.

  

• Charles C

  29 octubre 2020
  Don't Bother

  Holes in walls and doors. No safety chain. Lights burned out. Sidewalks and outside general upkeep not good. Shower curtain stained and missing brackets to hold up shower curtain. Staff is nice. It must be difficult keeping a good attitude when the product you are selling is so run down. Suggestion: spend a little more and go to a better kept property. I left before my anticipated departure date.

  

• markdC9523FL

  31 enero 2021
  Horrible

  The kitchen had mouse droppings under the sink and behind the refrigerator. The fire extinguisher was missing from its mounting bracket. There was trash crumbs and dirt on the floor and in all the corners of the tile and linoleum flooring. The bathroom towel holder is about to fall off, the sink is pulling away from the wall mounting. There was a bent nail from a maintenance worker that was left in the carpet for someone to step on. There were coffee filters but no pot or disposable cups to use. The cleaning staff is NOT cleaning. All in all I would say its a horrible place to stay for the price. The location is great. Too bad its poorly managed and the desk staff does not care. It was evident in the attitude I received when I told the receptionist about the problems I noticed. No way will we ever go back and I will not recommend them to anyone.

  

• Trail_Master_23

  17 febrero 2021
  ROACHES, MICE, WASTE ON FLOOR & WALLS, NASTY DISGUSTING FILTH

  The pics online look so much nicer than the actual rooms: cockroaches, torn up flooring, toilet schmutz on the wall, and food stuck to the wall in the kitchen, the ovens, (in each room) were dirty, the top of the fridge was greasy and the ceiling was covered in debris from the vents. But wait, there's more! Because of the cockroaches we changed rooms and low and behold, the tv didn't work and it smelled of old cigarette smoke, but it was freezing cold and we were assured there were no roaches, "that we know of in this particular building" and the room had already been "inspected" and passed... The next morning I took a shower only to discover the hard way there is a hole in the bottom of the tub covered by a cheap thin tub mat installed crooked to cover said hole-a nasty surprise when my heel landed in the hidden "crevice", "gulley, " hole".. When I called the front desk the manager admitted, "they" were "masking the problem and not fixing it." That's a quote. No apologies or concern for my well being. I made it into the kitchen to get some water and there, big as life, is a MOUSE on the countertop staring at me! I called the front desk and said, "that's it, I'm gone, this place is filthy with garbage, roaches and mice, what kind of place is this?" and was told, "I'll just refund your stay" No discussion, no questions, no noticeable surprise to her at all, just a heavy sigh and the quickest way to stop dealing with the situation. I walked back to the kitchen and found a second mouse, (all grey this time) INSIDE my bag of tortillas, (see pics). First cockroaches crawling across my food, now this! Just vile. There is absolutely NO EXCUSE to put people's health and safety at risk, to refuse to perform safety maintenance, or rent rooms when a property is literally crawling with problems. We checked out early with bug bites, in pain, disappointed, frustrated, and disgusted. I asked to have the owner call me but he never did. This is by far the worst "hotel" I have EVER visited, bar none.

  

• 144missyp

  20 febrero 2021
  Nasty

  We got to the room late at night with 2 little ones who just wanted to sleep. There was dried pee on toilet and bunch of hair. Every inch of room was either dirty or falling apart. Bathroom was so gross. Thank goodness we had antibacterial wipes with us. Beds are old and worn out. Black looking mold above the shower. I will never stay here again. Place was actually nice before back round 2000 before the new owner bought it.