Aparthotel am Autohof

Comentarios destacados

• Hejing L

  28 septiembre 2013
  A stinky place

  This place has not been our choice, but due a mistake made from the original booked hotel, they suggested us to stay at the Aparthotel am Autohof instead. The room we got was absolutely terrible: Small, ugly, next to a loud elevator. We also just got one towel for two people?! The worst thing was the smell of the bed covers. I nearly had to vomit. They had a very strong smell of cigarette smoke. Our room was actually supposed to be a non-smoking room, there was even a warning on the wall saying that they charge 20 Euro for extra cleaning if the rule is not followed. It seems however, that meanwhile the staff smokes in the laundry...?! Disgusting!!! I have slept in many simple youth hostels during my life and in non of them the bed covers smelled so bad!!! In addition, I am very disappointed about the general service. They offered free wifi internet in the room and you can get the password at the reception. They also have a room phone. So I called the reception to ask for the password ( I don't understand why the password is not already in the room with the other information). First they wanted me to go down to the reception, then after I asked them to give it through the phone, they were really rude, especially after I asked to repeat again to make sure I have the right password. The person said annoyed to me she already put the paper away! I felt very bad, as if I had been doing something wrong! Worst customer service ever. We felt so relieved when we finally left this stinky place the next day!